Your.MD Terms of Service
(last update July 2019)
Your.MD is a trademark of YOUR.MD AS, incorporated and registered in Norway with company number 999260993 whose registered office is at c/o Advokatfirmaet Simonsen Vogt Wiig AS, Filipstad Brygge 1 , 0252 Oslo, Norway and it is offering the Your.MD Services (hereinafter referred to as: “Services’’) via its subsidiary Your.MD Limited, incorporated and registered in UK with the company number 08727263 whose registered office is on this day at Your.MD Ltd, 5th Floor, 43 Whitfield Street, London, W1T 4HD UK (''Your.MD'', 'we'', ''us'').
Your.MD Personal Health assistant is a chatbot that provides you personalized and trustworthy healthcare assistance and information. It is the first one-stop shop in assisted self-care (otherwise known as pre-primary care (https://www.your.md/report/), allowing you to take control of all aspects of your health, from understanding different conditions to finding health information and services– all via chatbot. Since Your.MD is chat-based, it’s been built to be accessible on multiple platforms namely through our website at www.your.md (our ''Site''), our smart app for Android and iOS (cumulatively referred to as our ''Apps'' or individually as “App”), our web-based application (our ''Web App''), various messengers (''Messengers''), Your.MD Blog (our “Blog”) and Free Basics.
Our services include Symptom Checker (Check symptoms, Ask question and Health tests (Quizzes, Self-Assessments and BMI Calculator), Health A-Z, Health services from third party providers namely OneStop Health™Platform, Blog, Health Tracker with Symptom Tracking functionality, Health Goals, Alerts/Reminders, Notes, Push Notifications, Reports, Self-Assessments, Personalised Health Plans (cumulatively referred to as our ''Services'' or individually as a ''Service'').
Guest User. If you do not create a Profile, when you choose “sign in later” or “Use as Guest” or when you use our Services on Web App, we will refer to you as Guest. As a Guest you will be able to use only this Services, namely Symptom Checker (for iOS and Web App), Health A-Z and OneStop Health™ Platform.
Additional Users. We only allow you to use our Services for additional users (third parties) if you are a legal guardian of such persons, meaning you have the legal authority to care for the personal and property interests of such persons (parents for their children etc.). In other cases, we cannot request such a party consenting to these Terms. This is why you should advise them to sign up for our Service and create their own account. We do not store data for additional users.
Security. You are responsible for maintaining the confidentiality of your login details and any activities that occur within your Account. We currently do not provide additional password security apart from your email/Google/Facebook password, so please bear this in mind when signing up to our Services and allowing the usage of our Services or your email/Google/Facebook account to third parties. If you have any concerns that your Account may have been misused, you should contact us straight away to let us know.
You can personalise your experience by entering and saving your personal details and health background in your in-App Profile (“Your Profile”, “Profile”).
Health Goals. You can choose health topics of your interest and by doing so, you will receive regular updates with useful information and tips that can help you reach your goals. These will be sent by email and/or as push notifications. The topics include: Exercise and Fitness, Diet and Nutrition, Mental Wellbeing, Pregnancy and Fertility, Quit Smoking, Improve Sleep, Manage Weight. We strive to present content that is useful. The articles and tools are intended for entertainment and informational purposes only. They are gathered from third party sources and we provide no guarantee as to its usefulness or efficiency.
Self-Assessments enable you to answer questions about a specific health related issue and help you understand/learn about it. You can choose between different Self assessments, namely Alcohol Misuse, Anger, Eating disorder, Excessive Daytime Sleepiness, Generalised Anxiety, Sleep, Social Anxiety and Wellbeing. We could add new self-assessments in the future.
Reports enable you to access and delete your past Consultation Reports. For more information on the Consultation Report please see the ''Symptom Checker'' section.
Health tracker enables you to store information about your wellbeing. In some cases, you can also sync the Health Tracker with your health and fitness apps. By clicking on Manage trackers you can track the symptom from the list (Energy levels, Feeling, Abdominal pain, Backache, Coughing, Dizziness, Headache, Nausea) with the Symptom tracking functionality. You will receive notifications to track the selected symptom by enabling the Reminder.
Settings enable you to manage your Profile settings, set Notification preferences and review your Privacy settings.
Profile includes the Backup section where you can log in with your email/Google/Facebook account and then access your Profile information from different devices. You can Request your data by simply clicking on the “Request your data” option. iOS users will receive a copy of their data via email within 30 days, Android users will be able to download their data from within the App. We will send your data within 30 days of receipt of your request. If we need to acquire your data from a third party, this might take longer. You can request your data only once every 12 hours. You can Delete profile by clicking on “Delete profile’’ option. When you select this option, we anonymise your data by deleting all directly identifiable personal data from our databases and you won’t be able to retrieve them. By enabling notifcations you will personalise your experience.
You can set Notification preferences by choosing to receive notifications and changing it anytime.
PERSONALISED HEALTH PLAN
In your main menu you can access the General Health Assessment. Based on your answers you will be advised to follow the 28 day Personal Health Plan that will help you develop healthy habits like getting active, eating well, sleeping better and reducing your stress. You will receive weekly themes to encourage you to focus on each specific habit. You will also receive weekly notifications with health tips and daily reminders for symptom tracking. The plan length is 28 days and you can always stop using the feature.
SYMPTOM CHECKER ('Worried about your health?')
By using our health chatbot you are able to check symptoms, ask any question, search for health information or just type in a health query. Whilst we are trying our best to help provide you with useful information, please bear in mind that our chatbot is not a human doctor, so whilst it can calculate different likely conditions based on your reported symptoms and by assessing the seriousness of such conditions, it is not a substitute for professional medical advice, diagnosis, therapy or treatment. If you think you may have a medical emergency, call your doctor or the emergency services immediately.
CHECK SYMPTOMS, ASK QUESTIONS. The chatbot can calculate a list of possible health conditions based on your reported symptoms, basic info (gender, age etc.) and health background to guide you to the most likely cause of the symptoms ("Consultation Report"). You can insert your symptoms and our bot will ask you additional questions to help search for the possible conditions that match your reported symptoms. It will present you with different likely conditions and assess the seriousness of such conditions. It does this using the best mathematical approach to simulate the thought process of a doctor. The bot may present more than one possible condition. It will share its findings with you via chat and in the Consultation Report. If based on your reported symptoms our bot calculates that a possible cause of the reported symptoms is worrying, it will assess the need to visit a doctor within 24 or 48 hours without presenting a possible condition. As no bot can be a substitute for a human doctor, it may not be able to calculate any possible condition. In such case, we will use the information we have received from you to improve our Services.
The seriousness of conditions will be marked in colours. When calculating emergency conditions (conditions displayed in the colour red) based on your reported symptoms, our bot will assess the need to call an ambulance or go to the hospital immediately. When calculating urgent conditions (conditions displayed in the colour orange) based on your reported symptoms, our bot will assess the need to see a doctor within the next 24 or 48 hours, depending on the seriousness of the condition. When calculating routine conditions (conditions displayed in the colour green) based on your reported symptoms, our bot will assess the need to see a doctor within 2 weeks, if your symptoms do not improve. When calculating self-care conditions (conditions displayed in the colour green) based on your reported symptoms, our bot will assess there is no need to see a doctor, unless your symptoms change/worsen.
HEALTH TESTS enable you to test your health knowledge with "Quizzes", check your own health using "Self-assessments” and to calculate your Body Mass Index with "BMI Calculator". The health tests are intended for educational and informational purposes only. The Self-assessments consist of general questions and do not consider the information that you have entered into Your Profile or while talking to our chatbot. With self-assessments you can self-assess if there is a likelihood of having a certain condition. With Quizzes you can carry out a quiz to see much you know about certain topics, such as first aid, sexual health etc.
While our bot strives to give you the best possible information it cannot consider all factors that your doctor can, such as medical and family history, physical examination, tests etc. The medical conditions it calculates based on what you report are merely possible conditions and they do not mean that you have any of these conditions or that you do not have any other worrying conditions, which it did not manage to calculate due to the limited information it uses. You should always consult your doctor before acting on any of the advice our bot gives you.
Consultation Report is available in Your Profile section under "Reports". Our bot will strive to include all conditions that match your reported symptoms for each consultation. Each included condition will be presented in a way to provide a short summary, possible causes and reported symptoms. By clicking on a possible condition you will be presented with symptoms, diagnosis, treatment information and the section "When to worry" which you should read carefully and see a doctor in case of any of the symptoms stated therein. By clicking on "View article", you will be redirected into our Health A-Z. If based on your reported symptoms our bot calculates that a possible cause for the reported symptoms is worrying, it will assess the need to visit a doctor within 24 or 48 hours without presenting a possible condition in the Consultation Report. As no bot can be a substitute for a human doctor, it may not be able to calculate a possible condition. In such case, the Consultation Report will be empty. In these two instances, it may present an additional article for you to read.
Older versions of our Services include a limited information Consultation Report that is available in the "Health Tracker" section of our Services under section "Session". Newer versions allow you to delete Consultation Reports by clicking on the trash bin icon on the top right side of the Report.
We may send you different types of Push Notifications.
Contextual Push Notifications are based on the consultation outcome and we will use it to follow up with you to see how you are doing and provide useful information. We might send these types of notifications for self-care conditions namely Flu, Anxiety, GORD, Constipation, Sinusitis, Constipation, Hay Fever, Common Cold, Migraine, Irritable Bowel Syndrome and Sciatica. We might also send you push notifications based on the consultation, condition and/or symptom (if your consultation outcome is migraine, we might send you articles about this topic or invite you to track your symptom). We may also ask you about the usefulness of the consultation outcome.
We may use your in-App profile data to send you personalised push notifications. For example, if you want to track a symptom from the list (Energy levels, Feeling, Abdominal pain, Backache, Coughing, Dizziness, Headache, Nausea) you will have to enable “Reminders” and you will receive notifications to track that symptom.
We also send Push Notifications for Health Goals based on the Health goals you tick within the Health goals section of our Services. For example, if you mark weight loss, we might send you articles about this topic, or if you sign up for Health Pregnancy & Fertility we might send you sequential notifications every week over the course of the pregnancy, relating to the stage of the pregnancy etc.
We will send you notifications if you decide to follow the Personalised health plan - two weekly notifications about health tips and daily reminders for symptom tracking.
We might send you (Authenticated User) a notification asking for your feedback about the experience with our OSH Provider.
Event Based Push Notifications are based on your behaviour within our Services. For example we might send notifications of this type as a reminder when you have not authenticated, have not used the Services for a certain period of time (three months), have started a consultation but have not finished it (three months) etc. We might also send notifications based on your visits to certain pages within the Health A-Z or to inform you of the OneStop Health™ Service providers available in your territory. We may use Your Profile data such as but not limited to age, gender and acquisition channel, to send various push notifications related to such characteristics (for example we might send an article about burnout to users of a certain age group, or send you articles we think might be interesting to you etc.). Please bear in mind that the Push Notifications are intended to provide general information without considering your specific circumstances, consultation outcome, medical and consultation history. For this reason, you should always consult a medical professional before acting on any of the Push Notifications we provide.
HEALTH A-Z ('Health Library')
You can search Your.MD’s Health A-Z to find information on many health queries. This information is either sourced directly from the UK’s NHS or content created and verified by our team of doctors following rigorous review and adherence to safety procedures.
All Articles section includes articles about different medical conditions and symptoms. Articles are split into different groups that will make it easier for you to search:
- Illness (search for information about specific illness)
- Tests and Treatment (information on tests and treatment for each category as well as recommendations)
- Stay Healthy (information on how to stay healthy for each category as well as recommendations)
- Mental Health (information on mental health for each category)
- Women's Health and Pregnancy (information on Women's Health and Pregnancy for each category)
- Men's Health (Information on Men's health for each category).
Each article includes a short introduction and you can click "Learn More" for additional information. Additional information consists of different sections which may include: Introduction (basic information), Symptoms (common symptoms for the condition), Causes (explanation of what could cause the disease), Diagnosing (explanation on how the condition is diagnosed), Treatment (information on available treatments), Prevention (information on preventing the condition from occurring), Living With (useful information that will help you cope with the condition), Complications (explanations of possible complications), Vaccination (information about vaccinations), Getting Tested for (information on tests available to diagnose the condition), Variations of the main condition, Surgery (information about possible surgery), Recovery (information about recovery), People's Stories (useful information from patients diagnosed with the condition).
By clicking on the article of interest it is possible that you will receive a pop up e.g. “Do you want help for clinical depression?”. By clicking ''yes'' we will inform you know about a specific health service provider available in your location (OneStop Health Service).
Older versions of our Services include “All Articles” in “Health A-Z” section.
Saved Items enable you to save an article of interest to the Health A-Z by clicking on the “Saved Items” icon. By doing so you will be able to access an article without internet connection in section the “Saved Articles” sections of the Health A-Z.
Download articles enables you to download articles to your phone for offline usage.
ONESTOP HEALTH™ PLATFORM
Should you need more than just information e.g. find a local doctor, engage in a video-based consultation, look for an online pharmacy or book a therapy session, Your.MD’s OneStop Health™ can help you find the most relevant health services in your area and enables you to get immediate referrals to vetted specialists and services.
The OneStop Health™ Platform consists of vetted professional health providers who supply specific services, treatments and products to help you with staying healthy and medical or health related problems. Our directory of public and private health services and products that are available in your country includes various services and products such as Talk to a real Doctor, GP Home visits, Mental Health Support, Appointments with Specialists etc. You can search for a service or product that you are interested in by using these categories ''Doctor/nurse or Therapist'', ''Treatments and Self Help'', ''Other Services For My Health''; or in older versions of our Service ''Doctors and Health Professionals'', “Self Help and Tests”, “Others”. We use the information that was calculated by our Symptom Checker to present you with the services available on the OneStop Health™ Platform that might be useful to you. You are not obligated to use these services. If you decide to use it by clicking on the link provided within the chat/Health A-Z or click on one of the Providers within the OneStop Health™ section of our Services, you will leave our Services and be redirected to our Providers’ service. By doing so, your usage will be governed by our Providers’ Terms of Service. Please see the links to these third party terms of service in the section “Our Providers’’.
Our bot is constantly learning, so we cannot guarantee that the service we present to you based on the symptom checker outcome is what you need, but it will always be related to the outcome of your Consultation Report. While our bot strives to give you the best possible information it cannot consider all factors that your doctor can, so please always consult your doctor before acting on any of the advice our bot gives you.
Each OneStop Health™ Provider is vetted by our medical team. This includes reviewing the clinical benefit and service that they offer to users, adherence to data privacy standards and adherence to national health regulatory board standards. A clear understanding of the vetting process for healthcare professionals is sought, as well as an understanding of the medications or other treatments that may or may not be included within that service. Although we choose our Providers carefully, we are not responsible for the actions of these companies, the content of their sites, their products or services, the use of the information you provide to them, or any of the products or services they may offer. Our links to the OneStop Health™ Platform Providers and any other third parties’ services does not constitute our sponsorship of, or affiliation with, these companies. Nor is such linking an endorsement of such third parties’ privacy or information security policies or practices, or their compliance with laws.
When you use our OneStop Health™ Platform you accept our Provider’s terms of service available here:
Addicaid, AIDE, Akira, Altibbi, AugmentCare, Antidote, BetterPT, Big White Wall, Bisa, Braive, Brook, CCBT, Cera, ConnectMed, Daily Yoga, Doctor Care Anywhere, Doctify, Doctor Insta, Doctor On Call, Doc2Us, Dr. Morton's, Echo, EYR, First Derm, Firstcheck, GetDoc, GPDQ, Hay Fever Relief, HelloDoctor South Africa, helloDoctor Ethiopia, HealthExpress, InnerHour, KRY, KingFit, Knok, Lark, Life Circle, London Osteoporosis Clinic, Marie Stopes International, MDacne, MedicSpot, MedGrocer, Minds for life, Mimi, MyHouseCall, MyMeds, MyPocketDoctor, mySugr, myLAB Box, National Migraine Centre, NHS, Obino, PAPYRUS, PayAsUGym, Pacify, Pliro, Portea, Private Doc, Project Red Ribbon, Pzizz, Samsung Health, Sehat, Sexwise, Siha Health, SH:24, Slide Safe, Smoke Free App, Supercarers, TB Alert, The Pip, Thriva, Urban Massage, Vida, WellaHealth, West Africa AIDS Foundation, Zennya, Zoom Doc, 1mg.
*Please note that some of the services listed within OneStop Health™ are premium paid-for services, and some are free.
FIND SERVICES NEAR YOU
This feature enables us to use the longitude and latitude of your mobile device to find services near you, and related information. We use Google Maps’ APIs (namely, Places Search and Places Details). You will have to enable location services to use this service.
TESTER PROGRAM. If you decide to participate in usability tests created by Your.MD, you will be able to test our app versions which are not yet available to the public (beta version) and also preview new features and prototypes, you may be invited to join usability testing sessions, fill in our research surveys and take part in video interviews or focus groups to share your own healthcare experiences ("User Tests"). We will use various third party providers, to make different tests available to you. Your participation in User Tests is always voluntary. All the information that will be disclosed to you during the User Tests is confidential information of Your.MD. You are not allowed to download, copy, sell, lease or in any other way use the information disclosed to you except for the User Tests purposes. You are not allowed to disclose any confidential information to third parties. The confidential information disclosed to you shall be considered the exclusive property of Your.MD and in no event confer or imply the grant or agreement to grant any licence (patent, copyright or other) or other rights to you.
YOUR.MD AND THIRD PARTY CONTENT
Your.MD content means every content available on the Site, Blog, Health A-Z or any other Service. We release new content through our Blog. You can find various health related articles, written by our team of doctors, updates on Your.MD’s Services and OneStop Health™ Providers.
Third Party content means products or services which are offered or provided by third parties and/or links to such content.
USE OF OUR SERVICES
We hope you'll enjoy using our Services. We're constantly trying to improve, so if you have any comments, suggestions or recommendations, please send us an email at firstname.lastname@example.org.
OUR SERVICES ARE NOT MEANT TO BE USED BY MEDICAL PERSONNEL.
SYMPTOM CHECKER it is a chatbot and not a real doctor. It is good at identifying less serious conditions that can improve with your simple actions and understanding even if the symptoms you report suggest seeing a doctor in case you’re normally healthy and don’t have any chronic, complex or rare conditions. It can also provide useful information about specific conditions to help you decide on the next steps.
You should act on the suggested next steps if you think you have any of the presented conditions or symptoms. Always visit a doctor if you’re in doubt of the consultation outcome, if your symptom worsen or don’t improve. Call an emergency service in case of emergency.
Although it has information about many health problems, it is not perfect and can’t consider all the information your doctor can. Although it is a quick learner, it is not able to identify all conditions or symptoms and might not be able to understand complex sentences.
YOUR.MD SYMPTOM CHECKER IS AN AI SOFTWARE AND NOT A PHYSICAL MEDICAL DEVICE. OUR SERVICES ARE PROVIDED FOR INFORMATION PURPOSES ONLY. THEY DO NOT INCLUDE THE PROVISION OF MEDICAL CARE, DIAGNOSIS OR TREATMENT, NEITHER INFORMATION REGARDING WHICH DRUGS OR TREATMENT MAY BE APPROPRIATE FOR YOU. YOU AGREE, CONFIRM AND ACKNOWLEDGE THAT OUR SERVICES DO NOT CONSTITUTE A DOCTOR PATIENT RELATIONSHIP, ARE NOT A SUBSTITUTE FOR YOUR REGULAR DOCTOR, GP, DIAGNOSIS, A FACE-TO-FACE EXAMINATION AND/OR SESSION BY A LICENSED QUALIFIED PROFESSIONAL.
You should never rely on, or make health or well-being decisions, which are based solely on information provided by our Services. Furthermore, you should always seek advice by having an in-person appointment with a licensed and qualified professional. Never disregard, avoid, or delay in obtaining medical advice from your doctor or other qualified healthcare professional, by face-to-face appointment, because of information or advice you received through the Services. You agree, confirm and acknowledge that although our Services may provide useful information, we cannot assess whether the use of the Services is right and suitable for your needs.
You agree, confirm and acknowledge that the information provided by our Services, will always be based on the information that you have provided to us via the Services. It is your responsibility to ensure this information is correct and complete, and you accept that any failure to do so (whether intentionally or not) may affect the information we can give to you, and may have consequences for which we are not responsible. YOU AGREE, CONFIRM AND ACKNOWLEDGE THAT SOME OF THE PLATFORMS (IOS V.2, WEB APP, MESSENGER BOTS) DO NOT OFFER ALL FUNCTIONALITIES OF OUR SERVICES AND YOU ARE AWARE AND ACCEPT THE IMPACTS OF ANY SUCH LIMITATIONS.
SYMPTOM CHECKER DOES NOT DIAGNOSE HEALTH CONDITIONS OR PRESCRIBE HOW YOU SHOULD TREAT ANY HEALTH CONDITION YOU MAY HAVE. This should only be done with the help of a health professional (such as a registered doctor or a nurse). You are ultimately responsible for deciding whether to contact a health professional and/or seek medical advice about any health concerns that you have shared via the Health Guide. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF THE INFORMATION PROVIDED BY OUR SERVICES. VISIT A MEDICAL PROFESSIONAL IF OUR SYMPTOM CHECKER ADVISES YOU TO DO SO. YOUR.MD CANNOT BE USED FOR INFORMATION ABOUT BABIES, CHILDREN UNDER THE AGE OF 10, PREGNANT WOMEN, PEOPLE ON IMMUNOSUPPRESSIVE TREATMENT AND PEOPLE WITH LONG TERM CONDITIONS SUCH AS, BUT NOT LIMITED TO DIABETES.
WE DO NOT USE THE FOLLOWING DATA FOR THE SYMPTOM CHECKER'S CALCULATION: health tracker data such as mood, step metrics, your notes, weight, heart rate, blood pressure, sleep, your Subjective Scores (such as mood assessments) and Self-Assessments Scores.
Push Notifications. Please bear in mind that Push Notifications are intended for providing general information without considering your specific circumstances, Your Profile data, consultation outcome, health background (follow up notifications). FOR THIS REASON, YOU SHOULD ALWAYS CONSULT A MEDICAL PROFESSIONAL BEFORE ACTING OR REFUSING TO ACT ON ANY OF THE PUSH NOTIFICATIONS WE PROVIDE.
OneStop Health™ platform. As operators of the platform, our role is strictly limited to facilitating the communication between you and the third party providers. IT IS UP TO YOU TO CONSIDER AND DECIDE WHETHER THESE SERVICES ARE APPROPRIATE FOR YOU OR NOT.
Self-Assessments, BMI Calculator and Quizzes. These services do not consider Your Profile, Consultation Report information and are not used for the Symptom Checker’s calculation. The information provided is for informational purposes only and does not constitute advice, diagnosis or treatment. You should never rely on or make health or well-being decisions that are based on information provided by these services. A positive outcome of the self-assessment does not mean you have that condition/problem. You should always consult a medical professional for diagnosis and treatment.
Personalised Health Plans. Health plan cannot be used as treatment or medical advice and does not take into account any other condition you might have. If your symptoms don’t improve or you are concerned about your health or wellbeing, please visit a doctor.
Find Services Near You. This feature enables us to use the longitude and latitude of your mobile device to find services near you and related information. WE SHOW YOU HEALTH PROVIDERS NEARBY AND NOT RECOMMENDATIONS.
Tester Program. All the information that will be disclosed to you when testing our services and products is confidential information. You are not allowed to download, copy, sell, lease or in any other way use the information disclosed to you except for the Your.MD testing purposes. You are not allowed to disclose any confidential information to third parties. The confidential information disclosed to you shall be considered the exclusive property of Your.MD and in no event confer or imply the grant or agreement to grant any licence (patent, copyright or other) or other rights to you.
Your.MD and Third Party content. The content we provide via the Site, Blog, Health A-Z or any other Service provides useful information but is not a substitute for medical advice. You should always seek the advice of your doctor when making decisions about your health. By using such content and our Services you confirm and acknowledge that we have no responsibility over any such content, including (but not limited to) any related third party products and services, practices, terms or policies, and acknowledge that we will not be liable for any damage or loss caused by such content.
email@example.com, firstname.lastname@example.org, email@example.com emails are not intended for inquiries about your health, medical problems or medical questions. You can send us any other question about our Services including your comments and suggestions for improvements. If we receive an email that includes questions about your health, medical problems and/or conditions/symptoms you will receive a standard auto-reply informing you that we do not provide this type of information via email and that you should always consult a medical professional in such cases.
Linking to Your.MD. Your.MD generally welcomes links to its content and Services (e.g. Site, Blog, Health A-Z etc.) You may establish a link to our content and/or Services, provided that the link does not state or imply any sponsorship or endorsement of your website or its contents by Your.MD and make no representations on warranties on our behalf.
You hereby confirm and agree: a) that you have read and understood these Terms; b) that you will use our Services in accordance with these terms; c) that you are at least 13 years of age if you reside in the US or 16 years of age if you reside in the rest of the world;** d) that you are legally able to enter into a contract; e) that all the information that you provided in or through the Services is accurate, true, current and complete; d) that you are responsible for maintaining the confidentiality of your password and any other security information related to your account; f) that you will notify us immediately about any unauthorised use of your Account or any other concern about a breach of the security; g) that except to the extent as expressly permitted herein, your use of our Services is for personal use only, all in accordance with these Terms; h) that you are solely and fully liable and responsible for any activities or omissions that are made by or due to using our Services; i) that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your Account by any person whether authorised by you or not, and you agree to indemnify us for any such damage or loss; j) that you will not to violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Services and your relationship with us.
Except to the extent as expressly stated to the contrary herein, your right to use the Services is personal to you and you are not allowed to give this right to another person or to sell, gift or transfer your Account to another person. Your right to use the Services does not stop us from giving other people the right to use the Service. As part of our Services, we allow you to download our Services for use on your mobile/computer device or Site for the sole purpose of accessing and using our Services in accordance with these Terms and we grant you a non-exclusive, personal, non-transferable licence for this sole purpose. Other than as allowed in these Terms you are not given a right to use the "Your.MD", "DOT", "Mediterm", "AIMed" names or any of the "Your.MD" names, trademarks, logos, domain names and other distinctive brand features. You agree that all confidential information, copyright and other intellectual property rights in our Services or any portion of the Services belong to us or the people who have licenced us to use those rights. You agree that you have no rights in or to our Services or any portion of the Services other than the right to use them in accordance with these Terms.
The materials and content comprising the Service belong to us or the people who have licensed them to us and we give you permission to use these materials and content for the sole purpose of using the Service in accordance with these Terms.
Unless allowed by these Terms and as permitted by the functionality of the Service, you agree not to: a) copy our App, Web App or any portion of the Services; b) give or sell or otherwise make available our App or any portion of the Services to anybody else (c) not to change our App, Web App or any portion of the Services in any way, (d) look for or access the code of our App, Web App or any portion of the Service that we have not expressly published publicly for general use. When using our Services you agree not to (a) circumvent, disable or otherwise interfere with any security related features of the Service or features that prevent or restrict use or copying of the content accessible via the Service; (b) create more than one account on the Service (however, you may connect all your social networks or other services accounts, that we support, to your account on the Service); (d) give any false or misleading information in your account details; (e) permit another person to use the Service under your name or on your behalf unless you are a business and such person is authorised by you; (f) use the Service if we have suspended or banned you from using it; (g) engage in any illegal or unlawful conduct; (h) modify, interfere, intercept, disrupt or hack the Services, our servers, network or infrastructure; (i) misuse the Service by knowingly introducing viruses, Trojans, worms, logic bombs or other material which would harm the Service or any user of the Service's own equipment; (j) collect any data from the Service other than in accordance with these Terms of Service; (k) submit or contribute any information or commentary about another person without that person's permission. Our Services are apps embedded on different operating systems. You agree not to use our Services in any other way than through our unmodified official client software (apps and web app).
Failure to comply with any of the requirements of these Terms constitutes a serious breach and may result in our taking all or any of the following actions (with or without notice): (a) immediate, temporary or permanent withdrawal of your right to use our Service; (b) issuing a warning to you; (c) legal action against you including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; (d) disclosure of such information to law enforcement authorities as we reasonably feel is necessary. These actions are not limited and we may take any other action we reasonably deem appropriate.
We are constantly updating and improving the Services to try and find ways to provide you with new and innovative features and services. Improvements and updates are also made to reflect changing technologies, tastes, behaviors and the way people use the Internet and our Services. In order to do this, we may need to update, reset, stop offering and/or supporting a particular part of the Services, or feature relating to the Services. These changes to the Services may affect your past activities on the Service and the features that you use. Any changes to the Service could involve your Service elements being deleted or reset.
We make the App, Web App and our Website available for access using internet infrastructure, but are not responsible for the infrastructure ourselves. If you wish to use our Services, you should ensure that you have an internet-enabled device and a sufficient internet connection available. We are not liable for connection and/or technical errors such as hyperlinks not working etc.
Web App. You can access our Web App through our Site. Currently you are only able to use the Web App as a Guest User which means that the following features are not available in the Web App: ‘'Health Goals’’, ‘’Health Tracker’’, ‘’Notes’’, past ‘’Consultations’’, past ‘’Consultation Reports’’, ‘’Saved Items’’, ‘’Your Profile’’, storing of self-assessment/quizzes, being able to see triage and next steps in articles. Please be aware that when using our Web App, the limited functionality will not enable you to store past Consultations, self-assessment/quizzes and you will not be able to review past Consultation reports.
Mobile App. We offer our Services via Android (v.3) and iOS platform (v.3) ("Apps"). The Android and iOS mobile app include all features. The iOS older version (v.2) offers limited functionality. The limitations of v.2 are: a) the triage messaging (indicating when to visit a medical professional based on the condition outcome) and the Symptom Checker are not yet implemented for all conditions; b) the condition cards are not marked in colours to easily assess the seriousness of conditions; c) we do not expressly inform you of a serious symptom regardless of calculated condition/s (‘’red flags’’); d) we do not provide a Consultation Report; e) we do not provide a ''when to worry'' section, namely information about symptoms that warrant seeing a doctor immediately or urgently; f) we do not provide 'next steps', namely information on what the user should do next if they have been provided with a specific condition outcome. Some of the information we do not expressly provide due to the limited functionality of v.2, it is however available on condition cards and within the Health A-Z. If you are using this version please update your App to be able to use all the features.
THIRD PARTY PROVIDERS
We cannot provide all services necessary for the successful operation of our Services by ourselves. We therefore use various providers for the purposes of offering the Services to you and improve your user experience. To make our Services simple to use, you can use it with messengers. To make our Health Tracker more efficient, you can also sync your data from other service providers with our Health Tracker. When you use our Services via messengers or in combination with other services, you also consent to such third party’s terms of service, so please read their terms of service carefully before you start using our Services.
When using messengers you are able to use our Symptom Checker available on selected messengers. Additional features like the Health A-Z (Library), OneStop Health™ platform, Health Tracker, Consultation reports or Your Profile are only available within our App. However you are able to access Articles via Chat (e.g. if you search for “Migraine” you will get the Migraine article which you will be able to view on our website).
All messenger sessions use an operational system called Morse that integrates the individual messenger platform into our systems. Via Morse you can use the same software as the App and only the platform will be provided by a third party messenger.
We have integrated our Services with Free Basics to enable you to access our Services where internet access may be less affordable. You will be able to chat with our bot and find health information by reading articles. Free Basics by Facebook offers access to basic websites and third party services free of charge. You can find our Services here. To learn more information about Free Basics and how it works please visit their official website Free Basics.
VHI HEALTH ASSISSTANT APP
Users of the VHI Health assistant app are able to use limited Services, namely the Symptom Checker (symptom checking/ask questions/type/find health info), Quizzes, BMI calculator, Top Tips and Self-assessment tests and read medical articles based on your reported symptoms, all available on VHI Health Assistant App. VHI will embed the Your.MD API (Application Programming Interface) to the VHI Health Assistant App. The limited Services will be technically provided as a REST API over the internet using the HTTPs protocol. It will not demand any authentication, but will be secured by an API key provided to and specific to VHI.
LOG IN ACCOUNTS
YOUR.MD’S INTERNAL AND EXTERNAL COMMUNICATIONS
YOUR.MD’S MANAGING PROJECTS, HOSTING AND BUILDING SOFTWARES, CLOUD STORAGE
YOUR.MD’S PRESS RELEASE
We use third party provider called Totem for press page.
We use various third party providers for usability testing: Lookback.
OUR LIABILITY AND DISCLAIMER OF WARRANTIES
You hereby agree, confirm and acknowledge that our Services and any information provided to you via our Services, whether written, stated or implied, especially including possible medical conditions in the Consultation Report are for information purposes only. Our Services and information therein are provided ''AS IS'' with all fault and without warranty of any kind, therefore you will have no claim and demand against us. We do not make, and hereby disclaim, any and all express, implied or statutory warranties, including implied warranties of condition, uninterrupted use, merchantability, satisfactory quality, fitness for a particular purpose, non-infringement of third party rights, and warranties (if any) arising from a course of dealing, usage, or trade practice. The use of our Services is at your sole risk. You should never rely on or make health or well-being decisions which are based on information provided by our Services without first consulting a doctor or other appropriate health professionals.
Some jurisdictions do not allow the exclusion of, or limitations on, implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.
To the fullest extent permissible by applicable law, in no event shall Your.MD, its subsidiaries or its affiliates be liable to you for death or injury, any damages that are not foreseeable or, even if foreseeable, not directly related to our breach of these Terms or our negligence, neither any personal injury, damage, lost profits, lost revenues, cost of substitute Services, loss of data, loss of goodwill, work stoppage, computer failure or malfunction, or any other form of direct or indirect, special, incidental, consequential or punitive damages from any causes of action arising out of or related to our services, including any information provided to you or lack of those in connection with the Services, or any action or inaction by you resulting from the information we have or have failed to provide to you, whether arising in tort (including negligence), contract, strict liability or otherwise and whether or not Your.MD has been advised of the possibility of such damage. In no event will we be liable to you resulting from your interaction with any third party or third party technology in connection with our Services.
Some jurisdictions do not allow a limitation of liability for death, personal injury, fraudulent misrepresentations or certain intentional or negligent acts, or violation of specific statutes, or the limitation of incidental or consequential damages, so some or all of the above limitations of liability may not apply to you. Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by laws of England and Wales. This Agreement is governed by, and is to be construed in accordance with, laws of England and Wales.
Subject to this section, our total liability for all losses you suffer arising from, or in connection with, the use of our Services shall be no greater than the amount paid by you for the use of our Services.
You agree to defend, indemnify, and hold harmless Your.MD and its employees, contractors, officers, and directors from any and all claims, suits, damages, costs, lawsuits, fines, penalties, liabilities, expenses (including attorney fees) that arise from your use or misuse of our Services, violation of these Terms, or violation of any rights of a third party. Your.MD reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate in asserting any available defenses. You agree that a breach of these Terms will cause irreparable injury to Your.MD for which monetary damages would not be an adequate remedy, and Your.MD shall be entitled to seek equitable relief in addition to any remedies it may have hereunder, or at law without a bond, other security, or proof of damages.
ENDING OUR RELATIONSHIP
If at any time, you do not feel that you can agree to these Terms or any changes made to the Terms, you must immediately stop using the Service. If you wish to end your use of the Service, please deactivate your account by deleting our Services, namely uninstall our App, Messengers, or stop using our Site.
We may immediately end your use of the Services if you breach these Terms or applicable legislation. We may also withdraw the Service at any time, if we give you reasonable notice that we plan to do this.
If you or we end your use of the Services, or we withdraw the Service as described in this section, we may delete any information we hold about you. You will also lose any rights you have to use the Service or access our content. We will not offer you compensation for any losses.
THIRD PARTY TECHNOLOGY
Our Services include third party technologies stated below, whereas the following list includes only technology that requires such disclosure in accordance with their license.
Android-Job. Copyright (c) 2007-2017 by Evernote Corporation, All rights reserved. Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0 Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an AS IS BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
Android Support Libraries. Copyright (C) 2011-2017 The Android Open Source Project Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0 Apache Commons Compress Copyright 2002-2017 The Apache Software Foundation Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
Bolts Android. Copyright (c) 2013-present, Facebook, Inc. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Calligraphy. Copyright 2013 Christopher Jenkins Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
Cat. Copyright 2015 Ralf Wondratschek; Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
Cupboard. Copyright 2014 Qbus B.V. Copyright 2015 Little Robots Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
Download Manager. Copyright 2014 Novoda Ltd Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
Facebook Android SDK. Copyright (c) 2014-present, Facebook, Inc. All rights reserved.You are hereby granted a non-exclusive, worldwide, royalty-free license to use copy, modify, and distribute this software in source code or binary form for use in connection with the web services and APIs provided by Facebook.As with any software that integrates with the Facebook platform, your use of this software is subject to the Facebook Developer Principles and Policies http://developers.facebook.com/policy/. This copyright notice shall be included in all copies or substantial portions of the software. THE SOFTWARE IS PROVIDED AS IS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Gson. Copyright 2008 Google Inc. Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
Landing Strip. Copyright 2016 Novoda Ltd Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
Notils. Copyright 2014 Novoda Ltd Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
OkHttp. Copyright 2016 Square, Inc. Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
Okio. Copyright 2013 Square, Inc. Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
Picasso. Copyright 2013 Square, Inc. Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
RecyclerView-FastScroll. Copyright (C) 2016 Tim Malseed Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
View Pager Adapter. Copyright 2016 Novoda Ltd Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
WHO. Reprinted from AUDIT, The Alcohol Use Disorders Identification Test, Guidelines for Use in Primary Care, Second Edition by Thomas F. Babor et al, Box 10, page 31, Appendix B, WHO/MSD/MSB/01.6a, Copyright of World Health Organisation 2001.
We will occasionally update these Terms as necessary, to protect our users, furnish current information and respond to legal and technical changes. Because we are constantly adding new services and features, we might not make an immediate upgrade to the Terms, except in the case of material changes to our practices. The most current version of the Terms will govern your use of our Services and we encourage you to periodically review it. It is available at https://www.your.md/terms/ and within our Services in ''About Your.MD'' section. Your will be informed about the changes in ''What's New'' Section of our Services or with a push notification fourteen (14) days before they become applicable. Your continued usage of the Services after the changes become applicable constitutes your acceptance of the changes. You understand that we integrate new Providers on OneStop Health™ weekly, so if you do not see the Provider's Terms stated herein, please contact us for the latest information.
If any provision of these Terms is illegal or unenforceable under applicable law, the remainder of the provision shall be amended to achieve as closely as possible the effect of the original term and all other provisions of these Terms shall continue in full force and effect.
The original version of these Terms is written in English. Any translation into any other language is done for local requirements and in the event of a dispute, inconsistency or discrepancy between English and any non-English versions, the English version shall govern, to the extent not prohibited by local law in your jurisdiction.
These Terms and all disputes or controversies arising out of or relating to these terms shall be governed by, and construed in accordance with, laws of England and Wales, excluding its conflict of laws rules.
We value hearing from our users, and are always interested in learning about ways we can improve the Services. You are always welcome to send us any comments to: firstname.lastname@example.org.
Matteo Berlucchi, CEO