Your.MD Terms of Service
Your.MD Terms of Service (v.2, last update August 2017)
WELCOME TO YOUR.MD
Your.MD is a trademark of YOUR.MD AS, incorporated and registered in Norway with company number 999260993 whose registered office is at c/o Advokatfirmaet Simonsen Vogt Wiig AS, Filipstad Brygge 1 , 0252 Oslo, Norway and it is offering the Your.MD Services (hereinafter referred to as: “Services’’) via its subsidiary Your.MD Limited, incorporated and registered in UK with company number 08727263 whose registered office is at this day at 36 Soho Square, London 2nd Floor, W1D 3QY, UK (''Your.MD'', 'we'', ''us''). Our goal is to provide trustworthy health information to help you take control of your health. You can access our Services through our website at www.your.md (our ''Site''), our smart app (our ''App'') or various messengers (''Messengers''). Our Services include Symptom Checker, Health Library, Health Tracker, Health Goals and Health Services from third party providers namely OneStop Health™ Service (commonly referred to as our ''Services'' or ''Health Guide'' or ''Your.MD'').
These Terms of Service and any documents referred to within it (collectively, the ''Terms'') govern your use of Your.MD Services and your relationship with us. It is important that you read and understand the Terms before you start using our Services. If there is anything that you do not understand, please contact us at email@example.com to discuss what this means for you.
To access our Service, you will need to download our App, one of the Messengers on which the Services are available or access the web-based application on the Site and set up an account by actively accepting these Terms. You can set up an account by signing in with your Google or Facebook account. With clicking ''Please confirm that you are over the age of 13 and that you have read and agree to our Terms of Service and the Disclaimer'' you confirm that you agree with these Terms. If you do not agree to these Terms you should not use our Services. You must be at least 13 years or older and capable in your country of residence of entering into a legal binding agreement to use our Services in your country of residence.
Additional Users. We allow you to use our Services for additional users (third parties) only if you are a legal guardian of such persons, meaning you have the legal authority to care for the personal and property interests of such person (parents for their children etc.). In other cases, we cannot request such party consenting to these Terms. This is why you should advise them to sign up for our service and create their own account.
Security. You are responsible for maintaining the confidentiality of your login details and any activities that occur within your Account. We currently do not provide additional password security apart from your Google or Facebook password, so please bear this in mind when signing up to our Service and allowing the usage of our Service or your Google/Facebook account to third parties. If you have any concerns that your Account may have been misused, you should contact us straight away to let us know.
Our Health Guide enables you to check symptoms, ask any question, search for health information or just type in a health query. Whilst we are trying our best to help provide you with useful information, please bear in mind that our Health Guide is only a bot and not a human doctor, so it can help with calculating different likely conditions based on your reported symptoms and assessing the seriousness of such conditions, but it is not a substitute for professional medical advice, diagnosis, therapy or treatment. If you think you may have a medical emergency, call your doctor or the emergency services immediately.
Check Symptoms. The Health Guide can calculate a list of possible health conditions based on your reported symptoms and what would be considered the most common possible causes of those symptoms for persons of your age, gender and country of residence (''Consultation Report''). You can insert your symptoms and our bot will ask you additional questions to help search for the possible conditions that match your reported symptoms. It will present you with different likely conditions and assess the seriousness of such conditions. The bot may present more than one possible condition. It will share its findings with you via chat and in the Consultation Report. If based on your reported symptoms our bot calculates that a possible cause of the reported symptoms is worrying, it will assess the need to visit a doctor within 24 or 48 hours without presenting a possible condition. As no bot can be a substitute for a human doctor, it may not be able to calculate any possible condition. In such case, we will use the information we receive from you to improve our Services.
The seriousness of conditions will be marked in colours. When calculating emergency conditions (condition displayed in red colour) based on your reported symptoms, our bot will assess the need to call an ambulance or go to the hospital immediately. When calculating urgent conditions (condition displayed in orange colour) based on your reported symptoms our bot will assess the need to see a doctor within the next 24 or 48 hours, depending on the seriousness of the condition. When calculating routine conditions (condition displayed in green) based on your reported symptoms, our bot will assess the need to see a doctor within 2 weeks, if your symptoms do not improve. When calculating self care conditions (condition displayed in green) based on your reported symptoms, our bot will assess there is no need to see a doctor, unless your symptoms change/worsen.
While our bot strives to give you the best possible information it cannot consider all factors that your doctor can such as medical and family history, physical examination, tests etc. The medical conditions it calculates based on what you report are merely possible conditions and they do not mean that you have any of these conditions or that you do not have any other worrying conditions it did not manage to calculate due to the limited information it uses. You should always consult your doctor before acting on any of the advice our bot gives you.
Consultation Report is available in chat and in Your Profile section under ''Consultations'‘. Our bot will strive to include all conditions that match your reported symptoms for each consultation. Each included condition will be presented in a way to provide a short summary, diagnosis and treatment information. It will also include section ''Next Steps'' that should be considered if you think you might have this condition and section ''When to worry'' which you should read carefully and see a doctor in case of any of the symptoms stated therein. If you use section ''Read more about illness'', you will be redirected into our Health Library. If based on your reported symptoms our bot calculates that a possible cause for the reported symptoms is worrying, it will assess the need to visit a doctor within 24 or 48 hours without presenting a possible condition in the Consultation Report. As no bot can be a substitute for a human doctor, it may not be able to calculate any possible condition. In such case, the Consultation Report will be empty. In these two instances, it may present an additional article for you to read.
Older versions of our Services include a limited information Consultation Report that is available in ''Health Tracker'' section of our Services under section ''Session''. Newer versions allow you to delete Consultation Reports by clicking on the trash bin icon at the top right side of the Report.
Find Health Info enables you to test your health knowledge with ''Quizzes'', check your own health using ''Self-Assessments and Tools'', ''Calculate BMI'' Body Mass Index or see ''Top Tips'' and ''What's New''. The articles and tools are intended for educational and informational purposes only.
All Articles section includes articles about different medical conditions and symptoms. Articles are split into different groups that will make it easier for you to search: - Illness (search for information about specific illness) - Tests and Treatment (information on tests and treatment for each category as well as recommendations) - Stay Healthy (information on how to stay healthy for each category as well as recommendations) - Mental Health (information on mental health for each category) - Women's Health and Pregnancy (information on Women's Health and Pregnancy for each category) - Men's Health (Information on Men's health for each category).
Each article includes a short introduction and you can click ''Learn More'' for additional information. Additional information consists of different sections which may include: Introduction (basic information), Symptoms (common symptoms for the condition), Causes (explanation of what could cause the disease), Diagnosing (explanation on how the condition is diagnosed), Treatment (information on available treatments), Prevention (information on preventing the condition to occur), Living With (useful information that will help you cope with condition), Complications (explanations of possible complications), Vaccination (information about vaccination), Getting Tested for (information on tests available to diagnose the condition), Variations of main condition, Surgery (information about possible surgery), Recovery (information about recovery), People's Stories (useful information from patients diagnosed with the condition). Older version of our Services includes ''All Articles'' in ''Health A-Z'' section. Saved Items enable you to save an article of your interest to the Library with a click on the ''Saved Items'' icon. By doing so you will be able to access an article without internet connection in section the ''Saved Articles'' sections of the Library. Health Goals. You can choose health topics of your interest and by doing so, you will receive regular updates with useful information and tips that can help you reach your goals. These will be sent by email and/or as push notifications. The topics include: General Health, Healthy Pregnancy & Fertility, Improve Fitness, Improve Mood, Improve Nutrition, Improve Sleep, Lose Weight, Reduce Stress. We strive to present content that is useful. The articles and tools are intended for entertainment and informational purposes only. They are gathered from third party sources and we provide no guarantee as to its usefulness or efficiency.
OneStop Health™ Platform OneStop Health™ Platform consists of vetted professional health providers who supply specific services, treatments and products to help you with staying healthy and medical or health related problems. Our directory of public and private health services and products that are available in your country includes various services and products such as Talk to a real Doctor, GP Home visits, Mental Health Support, Appointments with Specialists etc. You can search for a service or product that you are interested in by using these categories ''Doctor/nurse or Therapist'', ''Treatments and Self Help'', ''Other Services For My Health''; or in older versions of our Service ''Doctors and Health Professionals'', Self Help and Tests'', ''Others''. We use the information that was calculated by our Symptom Checker to present you with the services available on OneStop Health™ Platform that might be useful. You are not obligated to use these services. If you decide to use it by clicking on the link provided within the chat or click on one of the Providers within the OneStop Health™ section of our Services, you will leave our Services and be redirected to our Providers’ service. By doing so, your usage will be governed by our Providers’ Terms of Service. Please see the links to these third party terms of service in section “Our Providers’’.
Our bot is constantly learning, so we cannot guarantee that the service we presented to you based on the symptom checker outcome is what you need, but it will always be related to the outcome of your Consultation Report. While our bot strives to give you the best possible information it cannot consider all factors that your doctor can so please always consult your doctor before acting on any of the advice our bot gives you.
Each OneStop Health™ Provider is vetted by our medical team. This includes reviewing the clinical benefit and service that they offer to users, adherence to data privacy standards and adherence to national health regulatory board standards. A clear understanding of the vetting process for healthcare professionals is sought as well as an understanding of the medications or other treatments that are included within that service as well as excluded. Although we choose our Providers carefully, we are not responsible for the actions of these companies, the content of their sites, products or services, the use of information you provide to them, or any products or services they may offer. Our links to the OneStop Health™ Platform Providers and any other third parties’ services does not constitute our sponsorship of, or affiliation with, these companies. Nor is such linking an endorsement of such third party’s privacy or information security policies or practices, or their compliance with laws.
When you use our OneStop Health™ Platform you accept our Provider’s terms of service available here: HealthExpress, PlusGuidance, NHS Choices, Daily Yoga, Push Doctor, National Migraine Centre, GPDQ, MyMeds, Urban Massage, Doctify, Samsung Health, GetDoc, Cera, MyPocketDoctor, Antidote, Akira, Mimi,Brook, Addicaid, mySugr, Dr. Morton's, Doctor Insta, Doctor Care Anywhere, Altibbi, MDacne, Ask The Midwife, Natural Cycles, London Osteoporosis Clinic, Hay Fever Relief, EYR, Firstcheck, 1mg ,Life Circle, Doctor On Call, ConnectMed, Thriva, Obino, MyHouseCall, Bisa, PAPYRUS, Quit Genius, PayAsUGym, Portea, Supercarers, HelloDoctor.
USE OF OUR SERVICES
THIRD PARTY PROVIDERS
We cannot provide all services necessary for the successful operation of our Services by ourselves. We therefore use various providers for the purposes of offering the Services to you and improve your user experience. To make our Services simple to use, you can use it with these messengers: FB Messenger, Telegram, Kik, Slack and Skype (“messengers’’). To make our Health Tracker more efficient, you can also sync your data from other service providers with our Health Tracker. When you use our Services via Messengers or in combination with other services, you also consent to such third party’s terms of service, so please read their terms of service carefully before you start using our Services.
FB and Google Accounts You can set up an account only by signing in with your Google or Facebook account. By doing so you give us permission to access and use your information from that service as permitted by that service. https://www.facebook.com/terms.php, https://www.facebook.com/policies https://www.google.com/policies/terms/, https://www.google.com/policies/
HealthKit for iOS users, FB Messenger, FB Desktop Messenger, Free Basics, Slack, Kik, Telegram, WeChat, Samsung, S Health, Google Analytics Firebase, AWS Analytics, App Store EULA, App store terms, Google Play, HOKO tracking partner.
OUR LIABILITY AND DISCLAIMER OF WARRANTIES
You hereby agree, confirm and acknowledge that our Services and any information provided to you via our Services, whether written, stated or implied, especially including possible medical conditions in the Consultation Report are for information purposes only. Our Services and information therein are provided ''AS IS'' with all fault and without warranty of any kind, therefore you will have no claim and demand against us. We do not make, and hereby disclaim, any and all express, implied or statutory warranties, including implied warranties of condition, uninterrupted use, merchantability, satisfactory quality, fitness for a particular purpose, non-infringement of third party rights, and warranties (if any) arising from a course of dealing, usage, or trade practice. The use of our services is at your sole risk. You should never rely on or make health or well-being decisions which are based on information provided by our Services without first consulting a doctor or other appropriate health professional.
Some jurisdictions do not allow the exclusion of, or limitations on, implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.
To the fullest extent permissible by applicable law, in no event shall Your.MD, its subsidiaries or its affiliates be liable to you for any damages that are not foreseeable or, even if foreseeable, not directly related to our breach of these Terms or our negligence, neither any personal injury, damage, lost profits, lost revenues, cost of substitute services, loss of data, loss of goodwill, work stoppage, computer failure or malfunction or any other form of direct or indirect, special, incidental, consequential or punitive damages from any causes of action arising out of or related to our services, including any information provided to you or lack of those in connection with the Services or any action or inaction by you resulting from the information we have or have failed to provide to you, whether arising in tort (including negligence), contract, strict liability or otherwise and whether or not Your.MD has been advised of the possibility of such damage. In no event will we be liable to you resulting from your interaction with any third party or third party technology in connection with our Services.
Some jurisdictions do not allow a limitation of liability for death, personal injury, fraudulent misrepresentations or certain intentional or negligent acts, or violation of specific statutes, or the limitation of incidental or consequential damages, so some or all of the above limitations of liability may not apply to you. Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law if you are using our Services in England.
Subject to this section, our total liability for all losses you suffer arising from or in connection with the use of our Services shall be no greater than the amount paid by you for the use of our Services.
You agree to defend, indemnify, and hold harmless Your.MD and its employees, contractors, officers, and directors from any and all claims, suits, damages, costs, lawsuits, fines, penalties, liabilities, expenses (including attorney's fees) that arise from your use or misuse of our Services, violation of these Terms or violation of any rights of a third party. Your.MD reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate in asserting any available defenses. You agree that a breach of this these Terms will cause irreparable injury to Your.MD for which monetary damages would not be an adequate remedy and Your.MD shall be entitled to seek equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security, or proof of damages.
ENDING OUR RELATIONSHIP
If at any time, you do not feel that you can agree to these Terms or any changes made to the Terms, you must immediately stop using the Service. If you wish to end your use of the Service, please deactivate your account by deleting our Services, namely uninstall our App, Messengers or stop using our Site. We may immediately end your use of the Services if you breach these Terms or applicable legislation. We may also withdraw the Service at any time, if we give you reasonable notice that we plan to do this. If you or we end your use of the Services or we withdraw the Service as described in this section, we may delete any information we hold about you. You will also lose any rights you have to use the Service or access our content. We will not offer you compensation for any losses.
THIRD PARTY TECHNOLOGY
Our Services include third party technologies stated below, whereas the following list includes only technology that requires such disclosure in accordance with their license.
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Matteo Berlucchi, CEO