YOUR PRIVACY - THE BASICS
(last update February 2018)
THE DATA WE COLLECT
Aside from the technical and analytical data (how you use our Services), we also collect data you provide to us (‘’Your Profile’’) to enable us to deliver our Services to you. In this case we collect your full name, year of birth or age, your gender, email address, location, health metrics from third parties you authorise to disclose the data to us (for example Google Fit, Samsung, S Health etc.), Chat Data (this is the information you provide to us via our Symptom Checker), data about articles in Health A-Z (“Library”), top tips, self-assessments, quizzes and the BMI calculator when you use these services. We collect this data and store it in Your profile, but only if you decide to share it with us: personal notes, metrics, Influencing Factors, Family History, Vital Signs and your Subjective Scores. We also collect an IP address and assign a Your.MD identifier.
WHAT WE DO WITH YOUR DATA
We use your data to enable you to use our services, namely our Symptom Checker, Push Notifications, Health Tracker and Goals, Health A-Z, educational quizzes, health information and third-party services via our OneStop Health™ Platform. We may send you various Push Notifications based on the Symptom Checker’s results (Contextual Push Notifications), Health Goals (Health Goals Push Notifications) and events based on your behaviour within our Services and/or Your Profile data (Event Based Push Notifications). We use the information we collect with the help of our analytics providers to constantly improve our services and make them better for you. We use an IP address/Your.MD identifier along with Chat Data to fix technical errors and bugs.
WE TAKE CARE OF YOUR PRIVACY
The Symptom Checker will ask you questions to calculate the most likely conditions based on your Profile Data and the information you report. We store your Chat History and Your Profile data in separate databases, meaning that whatever you type into our chat is not connected to information that could personally identify you (Your Profile data). This way we can check how well we did without knowing anything personal about you. In limited cases, we will need to access your Chat History and IP address/Your.MD identifier to trace bugs, solve technical errors and distribute answers. Push Notifications are sent in an anonymised manner using push tokens, which allow messages to be sent to you but do not directly identify you. We do not share any of Your Profile data with OneStop Health™ Partners and we use IP addresses only for the purposes of our services.
ONESTOP HEALTH™ PLATFORM
THIRD PARTY TECHNOLOGY
You can use our Service with various messengers such as FB Messenger, Kik, Skype, Slack and Telegram. By doing so your data processing shall be governed by such messenger’s individual privacy policies you accepted when registering for their service, so please read those carefully before starting to use such services.
We follow generally accepted industry standards and internal procedures to protect information submitted to us, during transmission, storing and processing. We store your information (Your Profile and Chat Data) for as long as needed to provide our Services. We deleted the logs we keep of the IP addresses you have used after approximately 6 months.
We make sure we do not collect more information than is needed to provide our Service to you and we strive to limit our providers to do the same. We have integrated protocols to allow us to process your data in an anonymised way, but you are always free to opt out of the information collection by not using our service. You can deactivate local notifications by changing the notifications settings in accordance with the instructions of the operating system running on your device. You can also deactivate Health Goals push notifications in Health Goals section of our App. You can opt-out of our information processing and Google Analytics for Firebase by sending an email to firstname.lastname@example.org and/or opt out of Google Analytics by installing this browser add-on https://tools.google.com/dlpage/gaoptout.