WE RESPECT YOUR PRIVACY We respect your privacy and we take protecting it seriously. If you have any privacy related concerns, please contact us at: firstname.lastname@example.org
Your.MD Services (hereinafter referred to as: ‘’Services’’) is offered by Your.MD Limited, incorporated and registered in the UK with company number 08727263 whose registered office is at 36 Soho Square, London 2nd Floor, W1D 3QY, UK (hereinafter referred to as: ‘’Your.MD’’).
This privacy statement describes how Your.MD collects and uses the information and/or data (the terms are used interchangeably) you provide. It also describes the choices available to you regarding our use of your information and how you can access the information. We will never use your data for any purpose not explicitly stated herein. Your.MD Services should only be used by persons over the age of 13 or older and capable in your country of residence of entering into legal binding agreement to use our Service.
COLLECTION OF INFORMATION In order for you to be able to use our Services, we need to collect limited information (the term is used collectively for the information stated below).
Technical Information • Device model, screen information, mobile service provider, installed App version, OS version, location (country and city), time zone • IP address, Your.MD unique identifier • User’s interaction with the App/Services • FB Messenger, Kik, Skype, Slack, Telegram and other messenger identifiers (when using Your.MD services on these messenger platforms) • Logs with technical information as stated above Analytical Information • Device model, screen information, mobile service provider, installed App version, OS version, location (state and city) • IP address • Logs with technical data as described under Technical Information
Symptom Checker Information • Your Profile – full name, year of birth, gender, e-mail address, location (not specific enough to identify a street), time zone, Services preferences (push notifications enabled etc.), Country of residence, FB and/or Google account information (used for sign in and identification purposes only), messengers information • Additional Users Profiles - name (family name not required), year of birth, gender • Third Party Profile - name (family name not required), year of birth, gender • Chat History (your search history, selected symptoms, probable conditions, personal factors that affect the diagnosis (age and gender), reasons for you not understanding our Symptom Checker, whether the questions asked are deemed irrelevant, the fact that you do not have the condition our Symptom Checker calculated based on your entries) • Notes inserted by you via Health Tracker (available only for some versions of our Services and currently not used outside the Health Tracker)
USE OF INFORMATION We use your data to provide our Services and to make constant improvements with troubleshooting, testing, research, internal analytics and surveys to ensure the best user experience, but only on an anonymised basis. When you use our OneStop Health™ Platform you accept our Provider’s privacy policies available in the section “Our Providers’’.
Your Profile We use Your Profile (and Additional User profiles you may insert) information for the purposes of the Symptom Checker to help us better understand your reported symptoms. You can set up an account by signing in with your Google or Facebook account. By doing so you give us permission to access and use your information as permitted by such services. We will use your Google/Facebook data and email address obtained from such services for identification purposes.
Symptom Checker We use Technical, Symptom Checker and Your/Additional User Profile Information to be able to provide the Symptom Checker service to you. The Symptom checker will ask you questions to assess the most likely conditions, based on your reported symptoms. To ensure your anonymity, we store the Chat History and Your Profile data in a separate locations, meaning that whatever you type into our Symptom Checker is not directly connected to Your/Additional Users Profile data. With the help of the Your.MD identifier, we can use the Chat Data (including age and location, but not your name or email) for internal analytics and research to improve our Services and the Symptoms Checker’s calculations algorithm in an anonymised way. For example, if you tell our Symptom Checker that the information it provided was not relevant, we can research the inserted information without personally identifying you via your name or e-mail.
Health Goals We can help you stay focused on your health priorities. Via our Health Goals section, you can choose the health-related topics that are of interest to you and we will send you useful and actionable information, written by doctors.
Health Tracker Our Health Tracker service enables you to store information about your wellbeing and your Chat History (for some versions, while in other consultations are stored in the ''Profile'' area of our Services under section ''Consultations''). Some version will store this information only if you tell us that the calculation of our Symptom Checker was useful. Newer versions allow you to delete Consultation Reports by clicking on the trash bin icon at the top right side of the Report. You can also add your own data via the notes section (only in some versions of our Services) and sync with your health and fitness apps data to get useful insights relevant for your health. We will use this data only on an anonymised basis to help improve our Services.
Health Quizzes We store the data related to your interactions with our quizzes on an anonymised basis to improve your experience.
Health A-Z or Library (in newer versions) You can find health conditions within the ''Health A-Z'' or ''Library'' (for newer versions) section of our Services. We do not store the information about the conditions within the ''Health A-Z'' section or ''All Articles'' you click on. You can store preferred Articles in newer versions of our Services by clicking on the ''Save Article'' icon and the Article will be saved in the ''Library'' under the ''Saved Items'' section. You can review saved articles without an internet connection.
HealthKit for iOS users Our App uses HealthKit to make your user experience better. Data gathered from HealthKit and also any other health or fitness data (“HealthKit Data’’) gathered from our Services will never be used for advertising or data mining purposes neither used for or disclosed to any third parties. We will use HealthKit Data solely for providing our Services, namely for the purpose of providing health, motion, and/or fitness services in connection with our Services, to improve health management, or for the purpose of health research, all with your permission only. We do not use iCloud services for storing your HealthKit data and neither should you. We do not conduct health-related human subject research.
Improving our Services We use your data to improve our services and your experience with conducting internal analytics, troubleshooting, testing, research and surveys, but only on anonymised basis. To ensure your anonymity, we store the collected data and Your Profile data in a separate database, meaning that any information we gather from you within the Services is not connected to your name or e-mail. For example, if we want to improve the Health Tracker, your data will be aggregated in most cases and if we need to access a specific Profile, we will do so by using the Your.MD ID so that your name or email will not be seen.
OUR PROVIDERS We cannot provide all services necessary for the successful operation of our Services by ourselves. We therefore share collected information with our Providers for the purposes of offering the Services to you and improve your user experience.
ANALYTICS PROVIDERS We use the information we collect with the help of our Analytics Providers to constantly improve our Services and make it better for you. We chose our Providers carefully and we set the most restrictive controls they offer to ensure they do not use your data for any purposes other than providing services to us.
Google Analytics Firebase Google Analytics allows customers to share their account data with other products and services. We use your data only for the purposes of our internal analytics to improve our Services and we do not allow sharing of your data with other parties and their products or services. For more information, please see https://support.google.com/analytics/answer/6004245?hl=en
AWS Analytics AWS Analytics does not access or use your data for any purpose other than to provide services to us, as legally required and for maintaining the AWS services. We have chosen strong encryption for your data. For more information, please see. https://aws.amazon.com/privacy/
ONESTOP HEALTH™ PLATFORM PROVIDERS We will not provide any of Your Profile or Chat History information to our Providers. We choose our Providers carefully and we request that they use your data solely for the purposes of providing their services to you. If you click on the link provided within the chat or click on one of the Providers within the OneStop Health™ section of our Services, you will leave our Services and be redirected to our Providers’ service. Please be aware that by doing so, your data processing will be governed by our Provider’s Privacy Policies. Please see the links below.
Although we choose our Providers carefully, we are not responsible for the actions of these companies, the content of their sites, products or services, the use of information you provide to them, or any products or services they may offer. Our links to the OneStop Health™ Platform Providers and any other third parties’ services does not constitute our sponsorship of, or affiliation with, these companies. Nor is such linking an endorsement of such third party’s privacy or information security policies or practices, or their compliance with laws. Information collected by third parties, which may include personal information is governed by their privacy practices. The Providers and other third parties websites or services may place their own cookies or other files on your computing or smart device, collect information or solicit personal information from you. We encourage you to learn about the privacy practices of Providers and third parties with which you interact. We are not responsible or liable for your interaction with Providers and third parties, the information requests initiated by them, or the subsequent use, treatment or dissemination of information you voluntarily choose to provide to them.
Ask The Midwife
Doctor Care Anywhere
Eyr Medical, Eyr Medical
Golden Era Club, RevereCare, Cera
MDalgorithms – MDAcne
National Migraine Centre
TrialReach – Antidote
My Pocket Doctor
London Osteoporosis Clinic
Hay Fever Relief
Doctor On Call
TRACKING PROVIDERS We request from our tracking providers to use the collected data only for providing services to us whereas any other usage is prohibited. We share only your IP address.
In order for our Services to be free, we need to know how many users visit our OneStop Health™ Providers. We use the HOKO tracking Provider to track the visits to OneStop Health™ Providers from our Services. HOKO can use the data collected from you solely to the extent needed to track sessions for Your.MD and to adapt the service to our preferences, whereas any other usage of such data including, but not limited to, building a users’ profile, tracking for the purposes of behavioral advertising, disclosing users’ data to third parties is strictly prohibited. HOKO may transfer (or otherwise make available) data only to third parties that process such information on HOKO's behalf in order for HOKO to be able to provide the HOKO Service, under the condition that such third parties adhere to the same limitations about the usage of data as HOKO. For more information, please see https://hokolinks.com/privacy-policy
THIRD PARTY TECHNOLOGY To make our Services simple to use, you can use it with these messengers: FB Messenger, Telegram, Kik, Slack and Skype (“Messengers’’). To make our Health Tracker more efficient, you can also sync your data from other service providers with our Health Tracker. When you use our Services via Messengers or in combination with other services, your data processing is governed by their individual privacy policies you accepted when registering for their service, so please read their respective privacy policies carefully before you start using their services.
Skype Our Your.MD bot on Skype is enabled by Microsoft Bot Framework. The Microsoft Bot Framework is a set of web-services that enable intelligent services and connections using conversation channels you authorize. As a service provider, Microsoft will transmit content you provide to our bot/service in order to enable the service. For more information about Microsoft’s privacy policies, please see their privacy statement here: http://go.microsoft.com/fwlink/?LinkId=521839.
FB Messenger, Free Basics https://www.facebook.com/help/238318146535333?helpref=hc_global_nav https://developers.facebook.com/docs/privacy Slack https://slack.com/privacy-policy Kik https://www.kik.com/privacy/ Telegram https://telegram.org/privacy WeChat https://www.wechat.com/en/ Samsung, S Health http://www.samsung.com/us/common/privacy.html http://shealth.samsung.com/policy Free Basics Platform https://info.internet.org/en/
FB and Google Accounts You can set up an account only by signing in with your Google or Facebook account. By doing so you give us permission to access and use your information from that service as permitted by that service. We use your email to identify your identity in the Profile tables. https://www.google.com/policies/privacy/ https://www.facebook.com/policy.php
SHARING OF INFORMATION Sometimes we need to disclose the Information for other lawful purposes, as customary for all developers.
Apart from sharing the information with our Analytics and OneStop Health™ Providers, as stated in Section “Our Providers’’ and “Usage of Information’’, we may also disclose information in the following cases: • if required by law, for example to comply with a court order, subpoena, regulation, legal process or other governmental request; • to exercise or protect the rights, property or personal safety of the Company, our users or others; • to enforce this privacy statement, including investigation of potential violations thereof; • upon fulfilling legal requirements of local legislation to supply certain services/information a third party might legally request from us • to detect, prevent, or otherwise address fraud, security or technical issues; • if Your.MD is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified of any change in ownership or uses of your information via our website; • to respond to claims that any content published within our Services violates any right of a third party
STORING OF INFORMATION AND SECURITY We follow generally accepted industry standards and internal procedures to protect information submitted to us, during transmission, storing and processing. If you have any concerns about the security of our Services, please contact us at email@example.com.
We have restricted access to production environments and monitoring of user activities. The Information is encrypted and key protected, and we have integrated commercially reasonable efforts to assure that your information remains secure when maintained by us. However, please be aware that no security measures are perfect or impenetrable.
We use AWS hosting for storing of information and they provide multiple security certificates. For more information, please see https://aws.amazon.com/security/.
DELETION OF INFORMATION We store your information for as long as needed to provide our Service. We may store the information longer, but only in a way that it cannot be tracked back to you. When the information is no longer needed, we shall delete it using reasonable measures to protect the information from unauthorized access or use.
Storing might be different depending on the territory of collecting the information and the applicable legislation, but we always strive to store the information only as long as it is needed for the purposes of providing, improving or personalizing our Services.
OPT-OUT We make sure we do not collect more information than is needed to provide our Services and we strive to limit our Providers to do so as well. We have integrated protocols to allow us to process your data in an anonymised way, but you are always free to opt out of the information collection by not using our Services. You can deactivate local notifications by changing the notification settings in accordance with the instructions of the operating system running on your device.
CONTACT AND ACCESS TO PERSONAL INFORMATION If you have any questions, please contact us at: firstname.lastname@example.org
Your.MD is a trademark of YOUR.MD AS, incorporated and registered in Norway with company number 999260993 whose registered office is at c/o Advokatfirmaet Simonsen Vogt Wiig AS, Filipstad Brygge 1 , 0252 Oslo,Norway and it is offering the Your.MD Services (hereinafter referred to as: “Services’’ or “App’’) via its subsidiary Your.MD Limited, incorporated and registered in UK with company number 08727263 whose registered office is at this date at 36 Soho Square, London 2nd Floor, W1D 3QY, UK (hereinafter collectively referred to as: ‘’Your.MD’’).
We are committed to keep your information accurate, complete and up-to-date. You can request that we correct or delete the information, provided that we are not required to retain such information by law or for legitimate business purposes. To make such request or ask us about this privacy statement please send us an email to email@example.com. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
Matteo Berlucchi, CEO