(last update December 2017)
Aside from the technical and analytical data, we also collect data you voluntarily provide to us (‘’Profile Data’’) for the purposes of our services, namely your full name, year of birth, gender, e-mail address, location, health metrics from third parties you authorize to disclose the data to us (Google Fit, Samsung, S Health etc.), daily feeling and Chat Data (information you provide via our Symptom Checker).
We use your data to enable you to use our services, namely Symptom Checker, Push Notifications, Health Tracker and Goals, Library, educational quizzes, health information and third party services via our OneStop Health™ Platform. We may send you various Push notifications based on the Symptom Checker’s results (Contextual Push Notifications), Health Goals (Health Goals Push Notifications) and events based on your behavior within our Services and/or Your Profile data (Event Based Push Notifications). We use the information we collect with the help of our analytics providers to constantly improve our services and make them better for you. We chose our providers carefully and we set the most restrictive controls they offer to ensure they do not use your data for any purposes other than providing the services to us.
ENSURING ANONYMITY OF YOUR DATA
The Symptom Checker will ask you questions to calculate the most likely conditions based on your Profile Data and the information you report. To ensure your anonymity, we store the Chat Data and your Profile Data in a separate database, meaning that whatever you type into our chatbot is not connected to information that could personally identify you. With the help of the Your.MD identifier, we can use the Chat and Profile Data (including age and location, but not your name or email) for internal analytics and research to improve our services and symptoms checker’s algorithm in an anonymized way. Push Notifications are sent in an anonymised manner using push tokens, which allow messages to be sent to you but do not directly identify you. We do not share any of your Profile Data with OneStop Health™ Partners and we use IP addresses only for the purposes of our services.
ONESTOP HEALTH™ PLATFORM
THIRD PARTY TECHNOLOGY
You can use our service with various messengers such as FB Messenger, Kik, Skype, Slack and Telegram. By doing so your data processing shall be governed by such messenger’s individual privacy policies you accepted when registering for their service, so please read those carefully before start using such services.
STORING AND RETENTION
We follow generally accepted industry standards and internal procedures to protect information submitted to us, during transmission, storing and processing. We store your information for as long as needed to provide our Service.
We make sure we do not collect more information than is needed to provide our service and we strive to limit our providers to do so as well. We have integrated protocols to allow us to process your data in an anonymized way, but you are always free to opt out of the information collection by not using our service. You can deactivate local notifications by changing the notifications settings in accordance with the instructions of the operating system running on your device. You can also deactivate Health Goals push notifications in Health Goals section.
(last update December 2017)
WE RESPECT YOUR PRIVACY
We respect your privacy and we take protecting it seriously. If you have any privacy related concerns, please contact us at: email@example.com.
Your.MD Services (hereinafter referred to as: ‘’Services’’) is offered by Your.MD Limited, incorporated and registered in the UK with company number 08727263 whose registered office is at eOffice 5th Floor, Holden House, 57 Rathbone Place, London W1T 1JU (hereinafter referred to as: ‘’Your.MD’’).
This privacy statement describes how Your.MD collects and uses the information and/or data (the terms are used interchangeably) you provide. It also describes the choices available to you regarding our use of your information and how you can access the information. We will never use your data for any purpose not explicitly stated herein. Your.MD Services should only be used by persons over the age of 13 or older and capable in your country of residence of entering into legal binding agreement to use our Service.
COLLECTION OF INFORMATION
In order for you to be able to use our Services, we need to collect limited information (the term is used collectively for the information stated below).
Device model, screen information, mobile service provider, installed App version, OS version, location (country and city), time zone
IP address, Your.MD unique identifier
User’s interaction with the App/Services
FB Messenger, Kik, Skype, Slack, Telegram and other messenger identifiers (when using Your.MD services on these messenger platforms)
Logs with technical information as stated above
Device model, screen information, mobile service provider, installed App version, OS version, location (state and city)
Logs with technical data as described under Technical Information
Analytics provider’s unique user ID
Symptom Checker Information
Your Profile – full name, year of birth, age, gender, e-mail address, location (not specific enough to identify a street), time zone, Services preferences (push notifications enabled etc.), Country of residence, FB and/or Google account information (used for sign in and identification purposes only), messengers information, acquisition channel
Additional Users Profiles - name (family name not required), year of birth, gender
Third Party Profile - name (family name not required), year of birth, gender
Chat History (your search history, selected symptoms, probable conditions, personal factors that affect the diagnosis (age and gender), reasons for you not understanding our Symptom Checker, whether the questions asked are deemed relevant,, the fact that you do not have the condition our Symptom Checker calculated based on your entries, (Push Notification tokens)
Notes inserted by you via Health Tracker (available only for some versions of our Services and currently not used outside the Health Tracker)
USE OF INFORMATION
We use your data to provide our Services and to make constant improvements with troubleshooting, testing, research, internal analytics and surveys to ensure the best user experience, but only on an anonymised basis. When you use our OneStop Health™ Platform you accept our Provider’s privacy policies available in the section “Our Providers".
We use Your Profile (and Additional User profiles you may insert) information for the purposes of the Symptom Checker to help us better understand your reported symptoms. You can set up an account by signing in with your Google or Facebook account. By doing so you give us permission to access and use your information as permitted by such services. We will use your Google/Facebook data such as email address and registered name obtained from such services for identification purposes.
We may send you various Push notifications based on the Symptom Checker’s results, Consultations, Sympthoms, Conditions (Contextual Push Notifications), Health Goals (Health Goals Push Notifications) and events based on your behavior within our Services and/or Your Profile data (Event Based Push Notifications). Event Based Push Notifications may be sent as reminders for inactivity (not completing authentification etc.), to recomend articles based on your Library search and/or to recommend OneStop Health™ Service providers available in your territory. We might also use Your Profile data namely age, gender and acquisition channel to send various push notifications related to such characteristics. For example we might send an article about burnout to users in certain age group or send you articles we think might be interesting to you. Push Notifications are sent in an anonymised manner using push tokens, which allow messages to be sent to you but do not directly identify you. We do store the notifications sent to each push token so that we can throttle the frequency of messages sent to each person and avoid sending excessive or repettitive communications. We do not store information that individually identifies you directly with the information on the push notifications you have been sent. For more information about various types of Push Notifications please see our Terms of Service.
OneStop Health™ Platform
We can help you stay focused on your health priorities. Via our Health Goals section, you can choose the health-related topics that are of interest to you and we will send you useful and actionable information, written by doctors.
Our Health Tracker service enables you to store information about your wellbeing and your Chat History (for some versions, while in other consultations are stored in the ''Profile'' area of our Services under section ''Consultations''). Some version will store this information only if you tell us that the result of our Symptom Checker was useful. Newer versions allow you to delete Consultation Reports by clicking on the trash bin icon at the top right side of the Report. You can also add your own data via the notes section (only in some versions of our Services) and sync with your health and fitness apps data to get useful insights relevant for your health. We will use this data only on an anonymised basis to help improve our Services. Some verions enable storing your own Notes. Notes will be stored for your conveniance only and will not be used by us. You can access your Notes by contacting us on firstname.lastname@example.org when using the versions without the Notes feature available. Please make sure you do not store any sensitive information (such as but not limited to medical health records, doctor's diagnosis, prescriptions etc.) in Notes.
We store the data related to your interactions with our quizzes on an anonymised basis to improve your experience.
Health A-Z or Library (in newer versions) You can find health conditions within the ''Health A-Z'' or ''Library'' (for newer versions) section of our Services. We do not store the information about the conditions within the ''Health A-Z'' section or ''All Articles'' you click on. You can store preferred Articles in newer versions of our Services by clicking on the ''Save Article'' icon and the Article will be saved in the ''Library'' under the ''Saved Items'' section. You can review saved articles without an internet connection.
HealthKit for iOS users
Our App uses HealthKit to make your user experience better. Data gathered from HealthKit and also any other health or fitness data (“HealthKit Data’’) gathered from our Services will never be used for advertising or data mining purposes neither used for or disclosed to any third parties. We will use HealthKit Data solely for providing our Services, namely for the purpose of providing health, motion, and/or fitness services in connection with our Services, to improve health management, or for the purpose of health research, all with your permission only. We do not use iCloud services for storing your HealthKit data and neither should you. We do not conduct health-related human subject research.
Improving our Services
We use your data to improve our services and your experience with conducting internal analytics, troubleshooting, testing, research and surveys, but only on anonymised basis. To ensure your anonymity, we store the collected data and Your Profile data in a separate database, meaning that any information we gather from you within the Services is not connected to your name or e-mail. For example, if we want to improve the Health Tracker, your data will be aggregated in most cases and if we need to access a specific Profile, we will do so by using the Your.MD ID so that your name or email will not be seen.
We cannot provide all services necessary for the successful operation of our Services by ourselves. We therefore share collected information with our Providers for the purposes of offering the Services to you and improve your user experience.
We use the information we collect with the help of our Analytics Providers to constantly improve our Services and make it better for you. We chose our Providers carefully and we set the most restrictive controls they offer to ensure they do not use your data for any purposes other than providing services to us.
Google Firebase Analytics
Google Firebase Analytics allows us to collect data on the usage of the Services. We use your data only for the purposes of our internal analytics to improve our Services and we do not allow sharing of your data with other parties and their products or services.We are using the following Google Analytics for Firebase features: Authentication, Remote Config., Crash Reporting, Events (about usage of our app in an pseudonymized way), Analytics in general, Firebase Cloud Functions and Firebase Communication Manager. We use the Firebase Authentification only to enable you to sign in with your Google or FB account. We do not collect any other data from your Google or FB account and we so not send any data to Google or FB. We use Firebase Analytics' own unique user ID, which does separate one individual from another, but does not personally identify you. This way we can use Firebase Analtycis without sending any personally identifiable information to Firebase.
For more information, please see
AWS Analytics does not access or use your data for any purpose other than to provide services to us, as legally required and for maintaining the AWS services. We have chosen strong encryption for your data. For more information, please see.
ONESTOP HEALTH™ PLATFORM PROVIDERS
We will not provide any of Your Profile or Chat History information to our Providers. We choose our Providers carefully and we request that they use your data solely for the purposes of providing their services to you. If you click on the link provided within the chat or click on one of the Providers within the OneStop Health™ section of our Services, you will leave our Services and be redirected to our Providers’ service. Please be aware that by doing so, your data processing will be governed by our Provider’s Privacy Policies. Please see the links below.
Although we choose our Providers carefully, we are not responsible for the actions of these companies, the content of their sites, products or services, the use of information you provide to them, or any products or services they may offer. Our links to the OneStop Health™ Platform Providers and any other third parties’ services does not constitute our sponsorship of, or affiliation with, these companies. Nor is such linking an endorsement of such third party’s privacy or information security policies or practices, or their compliance with laws. Information collected by third parties, which may include personal information is governed by their privacy practices. The Providers and other third parties websites or services may place their own cookies or other files on your computing or smart device, collect information or solicit personal information from you. We encourage you to learn about the privacy practices of Providers and third parties with which you interact. We are not responsible or liable for your interaction with Providers and third parties, the information requests initiated by them, or the subsequent use, treatment or dissemination of information you voluntarily choose to provide to them.
Ask The Midwife
Doctor Care Anywhere
Eyr Medical, Eyr Medical
Golden Era Club, RevereCare, Cera
MDalgorithms – MDAcne
National Migraine Centre
TrialReach – Antidote
My Pocket Doctor
London Osteoporosis Clinic
Hay Fever Relief
Doctor On Call
We request from our tracking providers to use the collected data only for providing services to us whereas any other usage is prohibited. We share only your IP address.
In order for our Services to be free, we need to know how many users visit our OneStop Health™ Providers. We use the HOKO tracking Provider to track the visits to OneStop Health™ Providers from our Services. HOKO can use the data collected from you solely to the extent needed to track sessions for Your.MD and to adapt the service to our preferences, whereas any other usage of such data including, but not limited to, building a users’ profile, tracking for the purposes of behavioral advertising, disclosing users’ data to third parties is strictly prohibited. HOKO may transfer (or otherwise make available) data only to third parties that process such information on HOKO's behalf in order for HOKO to be able to provide the HOKO Service, under the condition that such third parties adhere to the same limitations about the usage of data as HOKO. For more information, please see https://hokolinks.com/privacy-policy
THIRD PARTY TECHNOLOGY
To make our Services simple to use, you can use it with these messengers: FB Messenger, Telegram, Kik, Slack and Skype (“Messengers’’). To make our Health Tracker more efficient, you can also sync your data from other service providers with our Health Tracker. When you use our Services via Messengers or in combination with other services, your data processing is governed by their individual privacy policies you accepted when registering for their service, so please read their respective privacy policies carefully before you start using their services.
Our Your.MD bot on Skype is enabled by Microsoft Bot Framework. The Microsoft Bot Framework is a set of web-services that enable intelligent services and connections using conversation channels you authorize. As a service provider, Microsoft will transmit content you provide to our bot/service in order to enable the service. For more information about Microsoft’s privacy policies, please see their privacy statement here: http://go.microsoft.com/fwlink/?LinkId=521839.
FB Messenger, Free Basics
Kik Kik ,
Telegram Telegram ,
WeChat WeChat ,
Samsung, S Health Samsung, S Health , http://shealth.samsung.com/policy,
Free Basics Platform Free Basics Platform.
FB and Google Accounts
You can set up an account only by signing in with your Google or Facebook account. By doing so you give us permission to access and use your information from that service as permitted by that service. We use your email to identify your identity in the Profile tables. https://www.google.com/policies/privacy/
SHARING OF INFORMATION
Sometimes we need to disclose the Information for other lawful purposes, as customary for all developers.
Apart from sharing the information with our Analytics and OneStop Health™ Providers, as stated in Section “Our Providers’’ and “Usage of Information’’, we may also disclose information in the following cases:
if required by law, for example to comply with a court order, subpoena, regulation, legal process or other governmental request;
to exercise or protect the rights, property or personal safety of the Company, our users or others;
to enforce this privacy statement, including investigation of potential violations thereof;
upon fulfilling legal requirements of local legislation to supply certain services/information a third party might legally request from us
to detect, prevent, or otherwise address fraud, security or technical issues;
if Your.MD is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified of any change in ownership or uses of your information via our website;
to respond to claims that any content published within our Services violates any right of a third party
STORING OF INFORMATION AND SECURITY
We follow generally accepted industry standards and internal procedures to protect information submitted to us, during transmission, storing and processing. If you have any concerns about the security of our Services, please contact us at email@example.com.
We have restricted access to production environments and monitoring of user activities. The Information is encrypted and key protected, and we have integrated commercially reasonable efforts to assure that your information remains secure when maintained by us. However, please be aware that no security measures are perfect or impenetrable.
We use AWS hosting for storing of information and they provide multiple security certificates. For more information, please see https://aws.amazon.com/security/.
DELETION OF INFORMATION
We store your information for as long as needed to provide our Service. We may store the information longer, but only in a way that it cannot be tracked back to you. When the information is no longer needed, we shall delete it using reasonable measures to protect the information from unauthorized access or use.
Storing might be different depending on the territory of collecting the information and the applicable legislation, but we always strive to store the information only as long as it is needed for the purposes of providing, improving or personalizing our Services.
We make sure we do not collect more information than is needed to provide our Services and we strive to limit our Providers to do so as well. We have integrated protocols to allow us to process your data in an anonymised way, but you are always free to opt out of the information collection by not using our Services or uninstalling the App.
You can deactivate notifications by changing the notification settings in accordance with the instructions of the operating system running on your device.
E-mail: You can opt out from e-mail notifications by unsubscribing or sending us a request to firstname.lastname@example.org
iOS: You will be asked to accept or refuse push notifications after the App is downloaded. If you do not accept, you will not receive push notifications. Please note that if you accept, mobile phones will allow you to disable push notifications later on by using the settings on your mobile phone.
Android: After an App is downloaded, you will automatically receive push notifications. You can always disable those within the mobile phone settings.
Health Goals: You can turn on/off the Health Goals notifications in the Profile Section of our Services.
As you can see we use our Providers for limited purposes only and we strive to limit their usage of the information. For this reason we do not offer Provider specific opt-out service, but you can always opt out from analytics and tracking we use by uninstalling our App or stop using our Services. You can opt out from Third Party Technology (messengers we use) and OneStop Health™ Platform data collection by not using these specific services. For now we do not offer our Services without authentification by FB or Google, so if you do not feel comfortable with us using this type of authentification, you are free not to use our Services or uninstall the App at any time.
CONTACT AND ACCESS TO PERSONAL INFORMATION
If you have any questions, please contact us at: email@example.com.
Your.MD is a trademark of YOUR.MD AS, incorporated and registered in Norway with company number 999260993 whose registered office is at c/o Advokatfirmaet Simonsen Vogt Wiig AS, Filipstad Brygge 1 , 0252 Oslo,Norway and it is offering the Your.MD Services (hereinafter referred to as: “Services’’ or “App’’) via its subsidiary Your.MD Limited, incorporated and registered in UK with company number 08727263 whose registered office is at this date at eOffice 5th Floor, Holden House, 57 Rathbone Place, London W1T 1JU (hereinafter collectively referred to as: ‘’Your.MD’’).
We are committed to keep your information accurate, complete and up-to-date. You can request that we correct or delete the information, provided that we are not required to retain such information by law or for legitimate business purposes. To make such request or ask us about this privacy statement please send us an email to firstname.lastname@example.org. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
Matteo Berlucchi, CEO