Exciting news. Our app has a new name – Healthily. Learn more
Please find some general information about Healthily/Your.MD’s data processing below.
Purposes of processing. We process your data to offer our Services such as Self-Assessment Tool (Symptom Checker) (where you can access past consultations), Health Library (Health A-Z) (where you can view articles about diseases/conditions), Health Tracker (to track health, fitness metrics and your feelings), Symptom Tracking functionality (to enable you to track your symptoms over time), to display Alerts/Reminders (to help you manage your health), Goals (to receive articles about topics of your interest), Notes (to insert your notes), Push Notifications (contextual, event based and Health Goals you choose to receive) and to enable you to use our assessments, quizzes and tools. To recommend third-party services via our OneStop HealthTM Platform, we use the information collected to constantly improve our Services and personalise your experience. We use your data to recommend services in your location based on your consultation/searches.
How is your data kept private? We store your personally identifiable data and your in-App Profile in separate databases, meaning that whatever you type into our chat is not connected to information that could personally identify you. This way we can make improvements to our Services without knowing anything personal about you. In limited cases, we will need to access your in-App Profile by Profile ID/hashed IP address to trace bugs, solve technical errors, ensure security and clinical safety. Push Notifications are sent in an anonymised manner using push tokens, which allow messages to be sent to you but do not directly identify you. We do not share your Profile/Health Profile data with OneStop HealthTMPartners and we enable the usage of IP addresses only for the purposes of our Services. We encrypt all user and profile data when stored and all personal information is double encrypted with two keys at both the infrastructure and application level.
Third Parties. We check how you use our Services to improve them and personalise your experience with the help of analytic providers. You can use our Services via various messengers and by doing so, you accept such parties’ data policies. We use third-party providers for surveys, email verification and sending newsletters.
Categories of personal data concerned. Directly identifiable personal data (such as name, email), indirectly identifiable personal data (Profile ID, IP address and other identifiers), special categories of data (data concerning health).
Retention period. We store your information for as long as needed to provide our Service. We may store the information longer, but only in a way that it cannot be tracked back to you. We process your request to delete/access data within thirty (30) days. We delete the logs we keep of the IP addresses you have used after approximately 6 months.
Right to erasure. You can withdraw your consent at any time by visiting your in-App Profile/Settings/Profile and choosing the ‘’Delete Profile’’ option. When you select the 'Delete Profile' option, we anonymise your data by deleting all directly identifiable personal data from our databases and you won't be able to retrieve them. Please make sure you ask for a copy of the data before you request us to erase it, should you want to keep it.
If you are using Messengers, please send us an email to firstname.lastname@example.org (subject: messenger – deletion request). Following a request, we will delete the personally identifiable data at our end and refer you to the Messenger to do the same.
If you provided your email for the purposes of the survey/research you can request deletion of your data by opening a support ticket via the Typeform Help Centre. Please send a request via https://www.typeform.com/help/ or click the Contact Support link at the bottom of any article on their webpage.
Right to withdraw consent. You can withdraw your consent for the use of your Health Background/Health Info data in your in-App profile at any time by visiting your profile/settings/privacy and opting out of the Health Background/Health Info option. Once you have done so, we won't use this data for our Services, and it will be deleted from your in-App profile.
You can change notification preferences within your in-App profile/manage trackers. By clicking the button next to the tracked symptom, the health tracker history in the App will be deleted and you will no longer receive tracking reminders.
To withdraw consent for general notifications, please use the notification settings within your mobile device.
To unsubscribe from our newsletters you can click the 'unsubscribe' link which is present in every email you receive.
For Messengers you can withdraw your consent by sending us an email to email@example.com subject:messenger consent withdrawal.
Right to object and to restriction of processing. We process your data based on a legitimate interest basis when you use our Services as a Guest (either on Android App or Web App), when you use our Website or when you receive business emails. By using these Services, you have the right to object to our processing. We limit the amount of data we collect and cannot directly identify you. To exercise your right to object or restrict processing, please send us an email to firstname.lastname@example.org.
Right to access, copy, rectification. You can request your data by visiting your in-App Profile/settings/profile and choosing the 'Request Your Data' option. iOS users will receive a copy of their data via email within 30 days and Android users will be able to download their data from within the App.We will send your data within 30 days of receipt of your request. If we need to acquire your data from a third party, this might take longer.
You can use the Personal Info section within the app to change the data you added to your profile.
You have the right to request rectification of inaccurate personal data that cannot be rectified within our Services by sending an email to email@example.com.
If you use our Services as “Guest” (without signing in with your Google, Facebook/email account) you should be aware that we are not able to accommodate your request for the deletion/access/copy of your data because we do not store any data that could directly personally identify you. We collect the minimum amount of data we need to provide the Services without directly identifying you. We collect temporary location data so that we can show you OneStop HealthTM Partners in your country. As a Guest, you can use limited Services.
Your health is important to us, so before you start we need to make sure you understand how the service can help you.
If you are generally healthy and don’t suffer from any chronic or rare medical conditions, we can help with identifying less serious conditions that you can manage yourself and we can guide you in whether or not you should see a doctor. Your.MD/healthily can provide safe information about specific conditions to help you decide on the next steps.
Your.MD/healthily can’t consider all the information a doctor can, and is not able to identify all conditions or symptoms. We may not always understand the information you give us.
You should act on the suggested next steps if you think it’s appropriate for you to do so. Always visit a doctor if you’re in doubt, or if your symptoms get worse or don’t improve. If your situation is serious, always call the emergency services.
We are not liable for any of your decisions, acts or omissions you make.
Your.MD/Healthily cannot be used for information about babies, children aged 15 and younger, pregnant women, people on immunosuppressive treatment, and people with complex or long-term conditions.
For more information read our Terms of Service, section “Our liability and disclaimer of warranties”.