Yes. Your personal data is fully encrypted using industry standard security and is safely stored on secure servers.
To safeguard your privacy, we store health data and any data which could identify you in separate databases.
This ensures that anything you type into the chatbot is not connected to information which could disclose your identity.
In line with best practice, only authorised staff are able to access personal data, and only when required for user safety or critical systems issues.
Our approach to personal data is that it belongs to the user. As such, the user must have access to it and complete control over it.