FAQs

How can I get Your.MD?

Since Your.MD is chat based, it's been built to be accessible on multiple platforms. The chatbot can be accessed via the free iOS/Android app, popular messenger platforms (such as Facebook Messenger, Kik, Skype, Slack and Telegram), and via the web.

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How can Your.MD help me?

Your.MD is your very own Personal Health Assistant and is here to help 24/7. By using Your.MD you can access free healthcare information and guidance that it personalised just to you. Your.MD can help ascertain what might be wrong with you, provide easy-to-understand information on various conditions and help refer you to the most suitable doctor, specialist or product provider so you can get the most suitable treatment option as quickly as possible. The service is free to use and globally accessible, currently available as a mobile application, a contact on popular messengers or a web tool. A leader in assisted self-care, Your.MD enables instant and personalised health information and recommendations to those that need it – any time, anywhere.

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How do I use Your.MD?

You can check your symptoms that are currently bothering you by entering them into the chat. To get the most accurate results, it’s best that you provide them in detail. For example: “I have a headache, a sore throat and a fever”. Your.MD will then ask a number of follow-up questions, as a real doctor would, before suggesting what might be wrong with you.

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What is Your.MD?

The Your.MD Personal Health Assistant is a free, comprehensive chatbot that provides you with personalised, trustworthy and accessible healthcare assistance, whenever you need it. It has 3 core functionalities to help you get better and stay healthy:

  • Health Consultations – you can speak to the bot about your health ailments in total confidence and the bot will understand, ask pertinent questions according to your symptoms, personal factors (gender, age etc.) and health history to provide you with information about the most likely cause of your symptoms. It does this using the best mathematical approach to simulate the thought process of a doctor.

  • Health Search - you can search Your.MD's A-Z to find information on any health query. All information provided is sourced directly from NHS Choices, and regularly updated under license. We also have localized NHS Choices content to make it user friendly.

  • Health Services - should you need more than just information, Your.MD will be able to recommend the most suitable services and products specific to your individual need. Your.MD's OneStop Health™ helps you find the most relevant health services in your area and enables you to get immediate referrals to the safest, most suitable specialists and services. Whether you need to find a local doctor or want a video-based consultation; looking for an online pharmacy or want to book a therapy session, OneStop Health™ is the only place you need to go. * Please note that some of the services listed within OneStop Health™ are premium, and some are free.

Your.MD is the first one-stop-shop in assisted self-care (otherwise known as pre-primary care), allowing people to take full control of each stage of their health: from understanding different conditions to finding the best treatment – all via a chatbot.

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Who are the people behind Your.MD?

Your.MD has a team of technology specialists and highly skilled data scientists, who work closely with a team of in-house, NHS-trained doctors to build an artificial medical brain that is capable of finding the most likely cause of an indisposition. Through a set of intelligent algorithms, based on doctors’ thought processes, Your.MD is capable of reaching a comparable result to a doctor when given the same information –  totally personalised to fit an individual's history, profile and current situation. The team all share a common trait: we care about helping people and passionately work to make a difference to people’s health and wellbeing.

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What is the Health A-Z and how do I access it?

The Your.MD Health A-Z is a directory of conditions, treatments and medications, listed in alphabetical order. Each page has its own ‘information card’ that consists of an overview of the condition, its symptoms, causes, diagnosis, treatments and anecdotes from real people who suffer from the condition. ‘Information cards’ are written by journalists in a way that everyone over the reading age of 7-years can easily understand. You can check Your.MD's Health A-Z by either:

  1. Pressing the A-Z button in the top right of the screen (apps only)
  2. Opening the menu and selecting 'Health A-Z' (apps only)
  3. Ask about a condition within the chat. For example: “Tell me about Migraines” or “What are the symptoms of Diabetes”

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What are the Health Goals?

Health Goals is a quick and easy way to stay focused on your health priorities. Simply select your chosen health goals to receive regular articles, via the Your.MD app, that will support you day-to-day through useful and actionable information. You can select from topics including General Health, Healthy Pregnancy & Fertility, Improve Fitness, Improve Mood, Improve Nutrition, Improve sleep, Lose Weight and Reduce Stress. You can find Health Goals by clicking on the menu icon in the top left of your screen (Not available on messengers).

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What are the Health Quizzes?

Health quizzes are a fun way to learn more about certain areas of health and wellness. You can test your knowledge by taking an insightful quiz across categories such as Diet & Exercise, Sexual Health, Wellbeing and Family Health. The quizzes are written by NHS-trained doctors and are based on statistics and facts, and are not personal to an individual. You can find the quizzes by pressing the ‘learn about health’ button in the main menu on the app, or by typing ‘quiz’ on messengers.

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What is the Health Tracker?

Your.MD’s Health Tracker enables you to track your self-reported health and consultation history. By monitoring your health metrics over time, your can identifying patterns in your personal health data, which can help you to lead a healthier lifestyle. This feature also works in conjunction with step data from S Health and Apple HealthKit. Simply follow the on-screen instructions to sync. You can find Health Tracker by clicking on the menu icon within the app (not available on messengers).

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How can I access OneStop Health™?

You can access OneStop Health™ by finding it within the app’s side menu. You can also be directed to this menu directly via the chatbot, which will direct you to a suitable healthcare service according to your symptoms. A list of all OneStop Health™ providers can also be found on our website by clicking on the “OneStop Health™” menu at the top of the screen. Your.MD will not charge you at any point to click on any of the links (we do not offer in-app purchases), but please be aware that when you use one of the Providers within the OneStop Health™ you leave our App and are redirected to our Providers’ service. Please read their Terms of Service and Privacy Policy before you start using the services.

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How much does OneStop Health tm cost?

Each service provider in OneStop Health™ has their own pricing structure. There are free services, in addition to the premium ones too.

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What is OneStop Health™?

OneStop Health™ is a directory of health service providers and products giving you the option to choose from vetted and trusted companies, depending on your healthcare needs. OneStop Health™ can help find the right doctor for you, as well as connect you to online pharmacies, video-based doctor consultations and therapy sessions, healthcare monitors and many more. Think of it as a healthcare catalogue designed to point you in the right direction on your path to feeling better.

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What are Self-Assesments?

You can access the self-assessments in two ways: either by selecting ‘Learn about health’ in the main menu, or by Your.MD presenting a relevant self-assessment to you, based on your conversational input. Self-Assessments are a series of pertinent questions, personal to you, based on the specific health subject matter. They should be answered honestly to gain a true insight into that health matter.

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Can I call a Doctor?

We have number of ‘call a doctor’ services within the OneStop Health™ section of the app. To find a service available in your country, visit OneStop Health™ by clicking on the menu icon () and scroll down to the ‘Online & Phone Doctors’ section to find a suitable service. You may also be presented with the option to call a doctor, following a consultation (click on ‘Check Symptoms’ button to have a consultation). Please note, you may be charged for some of these services by our Partners; ensure you carefully read the details before placing a call. If you click on the link provided within the chat or click on one of the Providers within the OneStop Health™ menu of our App, you will leave our App and be redirected to our Providers’ service. Please read their Terms of Service and Privacy Policy before you start using the services.

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If I'm in Doubt, should I see a Doctor?

Your.MD has been created to provide personal health information and guidance, specifically for you. It is not a substitute for professional medical advice, diagnosis or treatment. To read more about our terms & conditions, click HERE.
articles/115001023449-If-I-m-in-doubt-should-I-see-a-Doctor-)

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Is Your.MD Safe?

Yes, Your.MD only supplies information that has gone through the UK government’s Health and Care Information Standard.

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Are you Doctors?

Your.MD has a team of Doctors that contribute to and review all of the information that is provided to you to ensure it’s accurate, relevant to you and up-to-date.

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Can Your.MD replace my doctor?

Far from displacing doctors, Your.MD has been designed to help ease the existing burdens on medical staff through “pre-primary care”, otherwise known as assisted self-care. Your.MD can assist by digitally screening patients of non-acute conditions, thereby giving doctors more time with patients that would benefit from a consultation. The benefit to you as a Your.MD user is that you receive trustworthy and medically-assured information and suggestions for relieving your symptoms without having to wait for a doctor’s appointment.

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How accurate is Your.MD?

Your.MD’s complex medical ‘brain’ consists of a database sourced from validated medical literature covering over 1000 medical conditions and a very large data­set, which is populated by a team of UK NHS-trained doctors. This large dataset enables Your.MD’s chatbot to respond to a user in a very similar way in which a real doctor would, for example:

  • Decide the most informative questions to ask the patient based on their input and profile.
  • Work out dynamically what is the user’s probability of suffering from one or more specific conditions.

Your.MD’s accuracy is tested using externally verified medical test cases from renowned institutions such as Harvard University and the Royal College of General Practitioners. This is the same method used to test trainee doctors. Further accuracy testing is also undertaken against Your.MD’s own test cases (based on the same externally-verified sources) that hold greater relevance to our global database of users, so testing can be more diverse and thus more accurate. Although we strive to provide the best possible accuracy, please be aware that no Artificial Intelligence chatbot can reach a 100% accuracy level yet. So, when in doubt, always consult your doctor.

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Is my data secure?

Yes. Your personal data is fully encrypted using industry standard security and is safely stored anonymously on our secure servers. This means that no one (including Your.MD staff) can access an individual users information. It is ensured by anonymising data ‘on the fly’, meaning that we do not associate a conversation between a user and our system to identify an individual. Our approach to personal data is that it belongs to the user and as such they must have full access and control of it. Our privacy policy is available here: https://www.your.md/privacy.

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I have an Idea, can you add it to the app?

At Your.MD we're passionate about making healthcare more accessible. For this reason, your opinions play a big part in how we update the system to make it the best possible health resource it can be for you. Should you have any ideas on how we could keep improving, please send us an email to: care@your.md.

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How can you contact you?

Should you have any questions or ideas on how Your.MD could be improved, you can contact us via: care@your.md. Please note that Your.MD is unable to provide individual case-specific advice to our users via email.

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I'm a Doctor and interested in helping Your.MD. How can I help?

If you’re a medical student or a junior doctor and eager to be part of the burgeoning digital health space, we’d love to hear from you. Please send an email to care@your.md and we’ll put you in touch with our medical team.

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Is Your.MD available in any other language?

Unfortunately Your.MD currently only speaks English. We’re planning to send Your.MD to language school, so in the near future, we're hoping to add new additional languages. However, Your.MD has localised the content provided by NHS Choices, which is available from www.nhs.uk. NHS Choices has not reviewed this content, and takes no responsibility for the localisation of its original content.

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Are there any jobs available at Your.MD?

We’re always on the look-out for passionate people who genuinely care about making a difference. You can take a look at our open positions HERE, or alternative send your CV and a cover letter to care@your.md and it’ll be forwarded to the relevant department.

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